iFixit - Answers With Device "Wacom Graphics Tablet"

Wacom Cintiq 24HD: Screen goes black, power still on

Thu, 07 Dec 2023 06:24:49 -0700

My cintiq 24 hd is no longer under warranty. The screen will flash on for a second when I turn it on and then go to black, with the button lights and fan still on. Any idea what's wrong?

⟐ Commented декабря 07, 2023 at 6:24 GMT-7

Wacom Intuos Pro: Removing battery for USB only usage?

Mon, 24 Apr 2023 04:25:16 -0700

Is possible to simply remove the battery inside PTH-660? In a studio setup, it is not really needed. USB is better!

⟐ Answer edited апреля 24, 2023 at 4:25 GMT-7

Wacom CTL-672: Power light on the tab is not turning on, what should I do?

Fri, 24 Apr 2026 02:52:45 -0700

Tried changing the USB cables, tried connecting to different USB ports, reinstalling drivers… nothing helped.

⟐ Commented апреля 24, 2026 at 2:52 GMT-7

Wacom MobileStudio Pro 16: Is It Worth Fixing?

Mon, 06 Oct 2025 05:23:03 -0700

Hello, I have a Gen1 MobileStudio Pro 13 that I bought in 2017. I did have to get the battery and screen replaced a few years after while it was under warranty. However, the battery has started swelling recently, and it’s very worrying. It’s no longer under warranty and it’s too expensive to go through Wacom to fix. I’m kind of scared of using a heat gun in order to disassemble it as I’m not sure if that will make the battery worse. I also have to mention that the SSD has also been slowing down more in the last few years and has become sluggish, which makes me wonder if it’s beginning to fail. I'm wondering if it’s worth fixing it myself, or replacing it with a newer model or a comparable Windows-based tablet computer?

⟐ Answered октября 06, 2025 at 5:23 GMT-7

Wacom Cintiq Pro 13: Can I make the usb power to skip the button to turn on.?

Tue, 28 Mar 2023 00:00:51 -0700

My power button do not work, and cannot turn on my cintiq. Is there any chance i can make to skip to press the button to turn on. Like if i plug in usb c on the device , the device directly turn on.

⟐ Answer edited марта 28, 2023 at 0:00 GMT-7

Wacom MobileStudio Pro 16: [Besoin d'aide / Need help] safely opening a Wacom MobileStudio Pro 16

Sun, 05 Oct 2025 11:16:23 -0700

(Demande formulée en français plus bas)

Need help safely opening a Wacom MobileStudio Pro (DTH-W1621)

Hi everyone,

I’m trying to open my partner’s Wacom MobileStudio Pro 16" (DTH-W1621) to clean the cooling system and replace the thermal paste on the NVIDIA Quadro P1000 GPU, which is reaching over 100 °C under load.
(Toon Boom Storyboard Pro triggers an NVIDIA OpenGL Driver crash and then a BSOD “VIDEO_DXGKRNL_FATAL_ERROR”.)

I’ve tried everything software-related (drivers, updates, system cleanup, etc.) but nothing has worked — so I’m now focusing on the hardware side.

I’ve already removed the back panel (RAM and SSD access), the fan section, and the connector board cover, but I’m stuck at separating the main glass screen from the chassis.

Before going any further, I really want to avoid damaging the screen or the machine.

Here are my main questions:

Should I lift the glass screen itself, or the plastic bezel around it?
Where are the best entry points for plastic picks or spudgers?
Are there any fragile areas or ribbon cables right under the glass?
And if anyone has photos, videos, or internal diagrams of the 16" model, I’d be very grateful!

I’ve got all the proper tools (iOpener, suction cups, plastic spudgers, etc.), and I’m taking my time to do this cleanly.

Thanks a lot in advance for any advice or experience you can share — especially if you’ve already opened this tablet or replaced the thermal paste. 🙏

-----------------------------------------------------------------------------------

Besoin d’aide pour démonter proprement une Wacom MobileStudio Pro (DTH-W1621)

Bonjour à tous,

Je cherche à ouvrir la Wacom MobileStudio Pro de ma compagne (modèle 16", DTH-W1621) afin de nettoyer le système de refroidissement et refaire la pâte thermique de la carte graphique NVIDIA Quadro P1000, qui monte à plus de 100 °C sous charge (Toon Boom Storyboard Pro déclenche un crash NVIDIA OpenGL Driver puis un BSOD “VIDEO_DXGKRNL_FATAL_ERROR”).

J’ai tout essayé côté pilote, logiciel... Rien n’y fait, donc je me penche maintenant sur le matériel et les composants.

J’ai déjà retiré le panneau arrière (accès à la RAM et au SSD), la partie sur les ventilateurs, et la partie avec les connectiques, mais je bloque sur la séparation de l’écran principal (verre collé) du châssis.

Avant d’aller plus loin, j’aimerais éviter tout dommage sur l’écran et la machine.

Voici mes questions :

Faut-il soulever directement l’écran, ou bien la bordure autour de l’écran ?
Où se trouvent les meilleurs points d’entrée pour les médiators ou spudgers ?
Y a-t-il des zones fragiles sous la partie à soulever ?
Enfin, si quelqu’un a des photos, vidéos ou schémas internes du modèle 16", je suis preneur.

Normalement j’ai tout ce qu’il faut pour faire les choses proprement (ventouses, iOpener, spudgers, etc.).

Merci d’avance pour vos conseils et retours d’expérience, surtout si quelqu’un a déjà ouvert cette tablette ou remplacé la pâte thermique. 🙏

My model :

Video's model :

⟐ Edited by author октября 05, 2025 at 11:16 GMT-7

Wacom Intuos 3 PTZ-631w: How do I replace the tablet surface?

Tue, 02 Jan 2024 16:15:12 -0700

After twenty incredible years of life, my lovely Wacom surface is scratched and needs replacing. But, of course, original replacement surfaces (the plastic sheet on top of the sensitive area) no longer are made. What sort of plastic is available in at least the right size (for cutting down) and with the right thickness and "tooth"?

Wacom MobileStudio Pro 16: Replacement Battery (Gen2 Model)

Sat, 13 Jun 2026 16:40:01 -0700

I have a gen 2 model MSP 16 and the battery won't charge at all. I've found guides on teardown and replacing the battery but can't seem to find an actual battery for this specific unit.

I've found gen 1 batteries on AliExpress but am hopefully someone here can point me in the direction of gen 2.

For the record I've already spoken with Wacom support and they want $1200 + shipping to swap the battery for me which is ridiculous.

⟐ Commented июня 13, 2026 at 16:40 GMT-7

Wacom MobileStudio Pro 16: How fix Wacom Mobile studio pro

Tue, 05 May 2026 15:34:04 -0700

Can i assking about fixing wacom mobile studio pro 13 and 16?

⟐ Answered мая 05, 2026 at 15:34 GMT-7

Wacom MobileStudio Pro 16: Battery not charging beyond 4%

Tue, 05 May 2026 13:23:37 -0700

When starting, the device wouldn't charge beyond 7%. Contacted Wacom and they suggested I try:

Disconnect all cables from the tablet
Open the Device Manager
Remove ACPI compliant Battery and AC Power adapter
When disconnected, press and hold the power button for 20-25 seconds
Wait 10-20 seconds then press and hold the power button for 20-25 seconds
Now restart the tablet so Windows will reinstall those drivers and leave the tablet connected for at least 2 hours

When that didn't fix the issue, they advised uploading drivers. Which also didn't work and it's now a non warranty return for $1,232.00 repair. And I just feel they're going to just replace this one with a refurbished one for that cost and I would rather try fixing it myself.

Now it's at 4% and I'm hoping someone here can help me in possibly finding a solution because everything else works fine. I also don't mind if the solution is to somehow make it to where it's plugged in like a computer rather than it acting like a tablet.

And any other solutions are welcome.

⟐ Commented мая 05, 2026 at 13:23 GMT-7

Wacom Cintiq Pro 13: How to change the screen?

Mon, 19 Aug 2024 10:09:31 -0700

My Wacom dth1320 screen is cracked but still working. How can I change the screen.

⟐ Commented августа 19, 2024 at 10:09 GMT-7

Wacom Intuos Pro: Why won't my tablet turn on?

Fri, 11 Oct 2024 06:37:39 -0700

I have a Wacom Intuos Pro Small Bluetooth tablet, and its been great so far but infortunetely my cat spilled juice all over it and it hasn’t been working since. I actually tried pooring water on the effected areas and it did work for a while, but it eventually stopped working again, how do I fix this? I can’t open it either.

⟐ Answer accepted октября 11, 2024 at 6:37 GMT-7

Wacom Cintiq 24HD: Won't stay on. Power loops on and off for 2 seconds indefinintly.

Sat, 24 Jun 2023 14:12:23 -0700

As soon as I hit the power button, the fan turns on, buttons light up, and I see the desktop screen. Then it shuts down and tries to turn on again. I timed it and it is just under 2 seconds that it stays on. Off for less than a second. I have to hold the power button to stop the loop.

Does a part need to be replaced?

It was working 2-days ago. I checked all the connections. Nothing was disconnected but I still disconnected and reconnected cause why not.

Anyways, long ramble over. Any advice is most appreciated.

⟐ Answer accepted июня 24, 2023 at 14:12 GMT-7

Wacom Cintiq 21UX: Wacom Cintiq 21UX - No display, but on screen menus appear.

Thu, 29 Dec 2022 04:39:50 -0700

Yeah, I know it’s a horribly old tablet. But my Cintiq 21UX (dtz-2100is no longer accepting video input. It doesn’t matter what I plug in. It just says “no sync”. I can access all the UI menu options on the tablet.

I’ve checked the pins of the cable on the Cintiq 21UX and they seem fine.

Any ideas?

I know it’s old, but I’d love to get it working it again if at all possible.

I know it’s not a driver issue as it happens with what ever I plug into it.

Model: Cintiq 21UX
Cables used: The DVI in cable that is built into the tablet.
I have tried plugging in an old MacBook Pro that has DVI out directly into the tablet.
I have also tried plugging in a Nintendo Switch using a HDMI to DVI adaptor.

⟐ Answer accepted декабря 29, 2022 at 4:39 GMT-7

Wacom Intuos Pro: Is there a really huge difference in quality between wacom and xppen?

Wed, 04 May 2022 04:22:04 -0700

I'm buying my very first tablet. I wanted to buy xppen deco pro M but it's out of stock. So i'm considering wacom intuos M (which is twice the price) bcos i want a tablet so badddd so quick. i'm just wondering if i should be just more patient and wait for deco (because: the price) or go with intuos, believing its quality will justify the price.

⟐ Answered мая 04, 2022 at 4:22 GMT-7

Intuos Pro Pen: My Intuos Pro Pen button is not clicking anymore

Thu, 14 Nov 2019 08:02:46 -0700

Wacom refuse to fix stylus or even to sell separate parts, they only advice you to buy a new pen (≃90€).

Therefore I am stuck with a broken pen that looks easy to fix but can’t find any trustworthy details about the repair.

⟐ Answer edited ноября 14, 2019 at 8:02 GMT-7

Wacom intuos Pen 4K: Missing part on my Wacom intuos pen

Mon, 15 Dec 2025 12:26:07 -0700

It’s nothing that is currently affecting the actual function of the pen, but the piece that covers the button area is missing, and it’s affecting the feel of the pen. Is there any way to cover the broken section?

Wacom Intuos 3 PTZ-631w: mouse not recognized on tablet

Sat, 16 Aug 2025 21:26:03 -0700

i have the most up to date driver download for this model. i know the mouse work because without the drivers microsoft recognizes the mouse. i cant figure oput what to do. and also i do not see it in the tool section. i just cant figure out how to fix this.

⟐ Commented августа 16, 2025 at 21:26 GMT-7

Wacom Cintiq 24HD: Left arm of the stand is broken

Sat, 05 Jul 2025 02:51:31 -0700

Left arm of the stand is broken

Wacom Bamboo Pen LP160E: Why is the pen not working properly?

Sat, 22 Feb 2025 11:09:46 -0700

The pen is jumping on the monitor screen and not working properly.