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Оригинальный сообщение: NANCEY CHAPMAN ,

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i will say there can be number of issue of this problem .first you have to unfreeze the phone in order to perform any  trouble shooting  just follow [http://bit.ly/2iL9DU1|How to Boot phone in safe mode] and

first clean the phone from junk and remove any other software from system which is making your phone slow and freezing . try and see if that works . Gud luck

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