Оригинальный сообщение: Buddhika Mahesh ,
Hello danielle , it seems some issue occur of your firmware, 1) download [http://www.samsung.com/us/support/smart-switch-support/#!/|smart switch] 2) select emergency recovery & initialization where located at right side 3) put the phone to download mode by pressing and holding (simultaneously) the Power, Volume Down and Home buttons 4) select continue option 5) follow the instruction given by smart switch 6) Wait while process completed 7) you almost completed!!! Note : you have your own risk to do above steps!!! around 3GB-4GB of internet data will be required to download firmware. Hope this solution helps you to fix your phone.