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Оригинальный сообщение: Derek Dambrosio ,

Текст:

Here are the possible troubleshootings steps that may help resolve the issue of the device.

1.Clean the Screen

<<Use a dry cloth or screen cleaner to clear the screen of any debris, or smudges that may be impacting touch functionality.

2.Restart the Surface

<<Restarting the Surface refreshes the drivers for the device.

3. There is a tool I would like you to download and run on your device. It is a self-healing tool which looks for potential issues and fixes them, as well as ensures your device is completely up to date. The tool takes about 10-15 minutes to run. Please go to thsi link and follow the onscreen isntruction.

https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/surface-diagnostic-tool

4.Perform a Two Button Shutdown

<< With the device turned on, press and hold the Volume up & Power Buttons for 15 seconds, or until the device shuts off.

5.Disable and enable HID-Compliant Touch Screen Driver in Device Manager

Open Device Manager.

Go to Human Interface Devices.

Look for HID-Compliant Touch Screen.

Right click and then choose Disable.

After disabling, right click on the driver and choose Enable.

Note There may be two HID-Compliant Touch drivers. Disable both before enabling.

6.Uninstall HID-Compliant Touch Screen driver, and restart twice.

Open Device Manager.

Go to Human Interface Devices.

Look for HID-Compliant Touch Screen.

Right click and choose Uninstall.

After uninstalling, restart Surface.

After the first restart, restart once more, for a total of two restarts.

Note There may be two HID-Compliant Touch drivers. Uninstall both before restarting.

7.Reset Touch Screen Calibration

Go to start, and type in Calibrate.

Locate Calibrate the screen for pen or touch input, and then select it.

Click on Reset.

Click the Yes button to confirm reset, and follow on screen instructions.

Note If the reset button is greyed out, continue to Step 8.

8.Run a system restore to a time when touch was working. This option takes your Surface back to an earlier point in time.Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.

Step 1: Press and hold (or right-click) Start Windows logo, and select Control Panel.

Step 2:  In the search box in the upper-right corner, enter recovery.

Step 3:  Select Recovery > Open System Restore > Next.

Step 4:  Choose the restore point related to the problematic app, driver, or update and select Next > Finish.

Note: Restore points are not setup by default. If the customer has not turned on Restore points, they may not be able to restore back to a time when the device was functioning properly.

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