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Текущая версия: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

When I went to use my printer, it decided to act up. The problem is this problem is likely a difficult (or expensive) one. It seems like a serious problem with how the printer misbehaved. When my printer decided to misbehave, it decided to develop the following problems:
 
* It DOES NOT respond to USB for printing (Intermittent)
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own (Intermittent)
* Since the reboot it no longer prints at all (Intermittent)
* The 1st paper tray is not acknowledged, despite containing paper. This even happens in the Reports menu. (Persistent)
 
I am running firmware version 20160224 at this point in time. At this point, I am not going to update the firmware unless the printing specific problems are fixed.
 
Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:
 
* Formatter board
* Power supply
 
How would I go about determing if the problem lies with the formatter board or power supply? The printer isn't showing typical failure conditions, which makes it hard to tell. This is made worse by the fact the problem is intermittent on my specific printer. However, the tray 1 sense issue is persistent.
 
If the printer has Ethernet, one of the common signs of a failing formatter board is a dead NIC. With this being the case, I did check to see if the port shows Power and Activity lights; both work. When a print job is sent, it will take it and format it correctly. As it stands, I'm pretty sure the network hardware on this printer is perfectly functional.
 
At this point I am more concerned about the serious problems more then the tray 1 problem. I already know it's either the solenoid (best case) or sensor (worst case).
 
== Update (1/3/18) ==
 
I checked the 2ndary Service menu for error codes, and I did find one that relates to the crash. I have a scan of the data I pulled from 2ndary service here:
 
[image|1308883]

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Принятый ответ:

453342

Отредактировано: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

When I went to use my printer, it decided to act up. The problem is this problem is likely a difficult (or expensive) one. It seems like a serious problem with how the printer misbehaved. When my printer decided to misbehave, it decided to develop the following problems:
 
* It DOES NOT respond to USB for printing (Intermittent)
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own (Intermittent)
* Since the reboot it no longer prints at all (Intermittent)
* The 1st paper tray is not acknowledged, despite containing paper. This even happens in the Reports menu. (Persistent)
 
I am running firmware version 20160224 at this point in time. At this point, I am not going to update the firmware unless the printing specific problems are fixed.
 
Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:
 
* Formatter board
* Power supply
 
How would I go about determing if the problem lies with the formatter board or power supply? The printer isn't showing typical failure conditions, which makes it hard to tell. This is made worse by the fact the problem is intermittent on my specific printer. However, the tray 1 sense issue is persistent.
 
If the printer has Ethernet, one of the common signs of a failing formatter board is a dead NIC. With this being the case, I did check to see if the port shows Power and Activity lights; both work. When a print job is sent, it will take it and format it correctly. As it stands, I'm pretty sure the network hardware on this printer is perfectly functional.
 
At this point I am more concerned about the serious problems more then the tray 1 problem. I already know it's either the solenoid (best case) or sensor (worst case).
At this point I am more concerned about the serious problems more then the tray 1 problem. I already know it's either the solenoid (best case) or sensor (worst case).
== Update (1/3/18) ==
 
I checked the 2ndary Service menu for error codes, and I did find one that relates to the crash. I have a scan of the data I pulled from 2ndary service here:
[image|1308883]

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

When I went to use my printer, it decided to act up. The problem is this problem is likely a difficult (or expensive) one. It seems like a serious problem with how the printer misbehaved. When my printer decided to misbehave, it decided to develop the following problems:
 
* It DOES NOT respond to USB for printing (Intermittent)
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own (Intermittent)
* Since the reboot it no longer prints at all (Intermittent)
* The 1st paper tray is not acknowledged, despite containing paper. This even happens in the Reports menu. (Persistent)
 
I am running firmware version 20160224 at this point in time. At this point, I am not going to update the firmware unless the printing specific problems are fixed.
 
Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:
 
* Formatter board
* Power supply
 
How would I go about determing if the problem lies with the formatter board or power supply? The printer isn't showing typical failure conditions, which makes it hard to tell. This is made worse by the fact the problem is intermittent on my specific printer. However, the tray 1 sense issue is persistent.
 
If the printer has Ethernet, one of the common signs of a failing formatter board is a dead NIC. With this being the case, I did check to see if the port shows Power and Activity lights; both work. When a print job is sent, it will take it and format it correctly. As it stands, I'm pretty sure the network hardware on this printer is perfectly functional.
 
At this point I am more concerned about the serious problems more then the tray 1 problem. I already know it's either the solenoid (best case) or sensor (worst case).
== Update (1/3/18) ==
I checked the 2ndary Service menu for error codes, and I did find one that relates to the crash. I have a scan of the data I pulled from 2ndary service here:
At this point I am more concerned about the serious problems more then the tray 1 problem. I already know it's either the solenoid (best case) or sensor (worst case).
== Update (1/3/18) ==
I checked the 2ndary Service menu for error codes, and I did find one that relates to the crash. I have a scan of the data I pulled from 2ndary service here:

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

When I went to use my printer, it decided to act up. The problem is mythis problem is likely isn't an easy fixa difficult (or expensive) one. It seems like a serious problem with how the printer misbehaved. When my printer decided to misbehave, it decided to develop the following problems:
When I went to use my printer, it decided to act up. The problem is mythis problem is likely isn't an easy fixa difficult (or expensive) one. It seems like a serious problem with how the printer misbehaved. When my printer decided to misbehave, it decided to develop the following problems:
 
* It DOES NOT respond to USB for printing (Intermittent)
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own (Intermittent)
* Since the reboot it no longer prints at all (Intermittent)
* The 1st paper tray is not acknowledged, despite containing paper. This even happens in the Reports menu. (Persistent)
 
I am running firmware version 20160224 at this point in time. At this point, I am not going to update the firmware unless the printing specific problems are fixed.
 
Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:
 
* Formatter board
* Power supply
 
How would I go about determing if the problem lies with the formatter board or power supply? The printer isn't showing typical failure conditions, which makes it hard to tell. This is made worse by the fact the problem is intermittent on my specific printer. However, the tray 1 sense issue is persistent.
 
If the printer has Ethernet, one of the common signs of a failing formatter board is a dead NIC. With this being the case, I did check to see if the port shows Power and Activity lights; both work. When a print job is sent, it will take it and format it correctly. As it stands, I'm pretty sure the network hardware on this printer is perfectly functional.
 
At this point I am more concerned about the serious problems more then the tray 1 problem. I already know it's either the solenoid (best case) or sensor (worst case).

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

When I went to use my printer, it decided to act up,up. The problem I hadis my problem likely isn't an easy to fix. With the way it misbahved, I'm concerned it might beIt seems like a serious problemproblem with how the printer misbehaved. When my printer decided to misbehave, it decided to develop the following problems:
When I went to use my printer, it decided to act up,up. The problem I hadis my problem likely isn't an easy to fix. With the way it misbahved, I'm concerned it might beIt seems like a serious problemproblem with how the printer misbehaved. When my printer decided to misbehave, it decided to develop the following problems:
 
* It DOES NOT respond to USB for printing (Intermittent)
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own (Intermittent)
* Since the reboot it no longer prints at all (Intermittent)
* The 1st paper tray is not acknowledged, despite containing paper. This even happens in the Reports menu. (Persistent)
 
I am running firmware version 20160224 at this point in time. At this point, I am not going to update the firmware unless the printing specific problems are fixed.
 
Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:
 
* Formatter board
* Power supply
 
How would I go about determing if the problem lies with the formatter board or power supply? The printer isn't showing typical failure conditions, which makes it hard to tell. This is made worse by the fact the problem is intermittent on my specific printer. However, the tray 1 sense issue is persistent.
 
If the printer has Ethernet, one of the common signs of a failing formatter board is a dead NIC. With this being the case, I did check to see if the port shows Power and Activity lights; both work. When a print job is sent, it will take it and format it correctly. As it stands, I'm pretty sure the network hardware on this printer is perfectly functional.
 
At this point I am more concerned about the serious problems more then the tray 1 problem. I already know it's either the solenoid (best case) or sensor (worst case).

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

When I went to use my printer, it decided to act up, The problem I had likely isn't easy to fix. With the way it misbahved, I'm concerned it might be a serious problem. When my printer decided to misbehave, it decided to develop the following problems:
 
* It DOES NOT respond to USB for printing (Intermittent)
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own (Intermittent)
* Since the reboot it no longer prints at all (Intermittent)
* The 1st paper tray is not acknowledged, despite containing paper. This even happens in the Reports menu. (Persistent)
 
I am running firmware version 20160224 at this point in time. At this point, I am not going to update the firmware unless the printing specific problems are fixed.
 
Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:
 
* Formatter board
* Power supply
 
How would I go about determing if the problem lies with the formatter board or power supply? The printer isn't showing typical failure conditions, which makes it hard to tell. This is made worse by the fact the problem is intermittent on my specific printer. However, the tray 1 sense issue is persistent.
 
If the printer has Ethernet, one of the common signs of a failing formatter board is a dead NIC. With this being the case, I did check to see if the port shows Power and Activity lights; both work. When a print job is sent, it will take it and format it correctly. As it stands, I'm pretty sure the network hardware on this printer is perfectly functional.
At this point I am more concerned about the serious problems more then the tray 1 problem. I already know it's either the solenoid (best case) or sensor (worst case).

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

When I went to use my printer, it decided to act up, The problem I had likely isn't easy to fix. With the way it misbahved, I'm concerned it might be a serious problem. When my printer decided to misbehave, it decided to develop the following problems:
 
* It DOES NOT respond to USB for printing (Intermittent)
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own (Intermittent)
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own (Intermittent)
* Since the reboot it no longer prints at all (Intermittent)
* The 1st paper tray is not acknowledged, despite containing paper. This even happens in the Reports menu. (Persistent)
 
I am running firmware version 20160224 at this point in time. At this point, I am not going to update the firmware unless the printing specific problems are fixed.
 
Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:
 
* Formatter board
* Power supply
 
How would I go about determing if the problem lies with the formatter board or power supply? The printer isn't showing typical failure conditions, which makes it hard to tell. This is made worse by the fact the problem is intermittent on my specific printer. However, the tray 1 sense issue is persistent.
 
If the printer has Ethernet, one of the common signs of a failing formatter board is a dead NIC. With this being the case, I did check to see if the port shows Power and Activity lights; both work. When a print job is sent, it will take it and format it correctly. As it stands, I'm pretty sure the network hardware on this printer is perfectly functional.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

SinceWhen I am looking for a new laptop and the modelwent to use my printer, it decided to act up, The problem I am looking for has 2 different motherboard revisions (one of which is preferable), I am tryinghad likely isn't easy to printfix. With the part numbers for the good board andway it misbahved, I'm concerned it might be a serious problem. When my printer decided to misbehave, it decided to develop the less desirable one.following problems:
SinceWhen I am looking for a new laptop and the modelwent to use my printer, it decided to act up, The problem I am looking for has 2 different motherboard revisions (one of which is preferable), I am tryinghad likely isn't easy to printfix. With the part numbers for the good board andway it misbahved, I'm concerned it might be a serious problem. When my printer decided to misbehave, it decided to develop the less desirable one.following problems:
 
This has meant I need to use my printer, and it decided to take a vacation and not do it's job. On top of that, I need a new toner cartridge. The problem is it is misbehaving in a few ways:

*
* It DOES NOT respond to USB for printing (Intermittent)
This has meant I need to use my printer, and it decided to take a vacation and not do it's job. On top of that, I need a new toner cartridge. The problem is it is misbehaving in a few ways:

*
* It DOES NOT respond to USB for printing (Intermittent)
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own
* Since the reboot it no longer prints at all (Intermittent)
* The 1st paper tray is not acknowledged, despite containing paper. This even happens in the Reports menu. (Persistent)
* Since the reboot it no longer prints at all (Intermittent)
* The 1st paper tray is not acknowledged, despite containing paper. This even happens in the Reports menu. (Persistent)
 
I am running firmware version 20160224 at this point in time. At this point, I am not going to update the firmware unless the printing specific problems are fixed.
 
Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:
 
* Formatter board
* Power supply
 
How would I go about determing if the problem lies with the formatter board or power supply? The printer isn't showing typical failure conditions, which makes it hard to tell. This is made worse by the fact the problem is intermittent on my specific printer. However, the tray 1 sense issue is persistent.
 
If the printer has Ethernet, one of the common signs of a failing formatter board is a dead NIC. With this being the case, I did check to see if the port shows Power and Activity lights; both work. When a print job is sent, it will take it and format it correctly. As it stands, I'm pretty sure the network hardware on this printer is perfectly functional.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

Since I am looking for a new laptop and the model I am looking for has 2 different motherboard revisions (one of which is preferable), I am trying to print the part numbers for the good board and the less desirable one.
 
This has meant I need to use my printer, and it decided to take a vacation and not do it's job. On top of that, I need a new toner cartridge. The problem is it is misbehaving in a few ways:
 
* It DOES NOT respond to USB for printing
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own
* Since the reboot it no longer prints at all
* The 1st paper tray is not acknowledged, despite containing paper. This even happens in the Reports menu.
 
I am running firmware version 20160224 at this point in time. At this point, I am not going to update the firmware unless the printing specific problems are fixed.
 
Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:
 
* Formatter board
* Power supply
 
How would I go about determing if the problem lies with the formatter board or power supply? The printer isn't showing typical failure conditions, which makes it hard to tell. This is made worse by the fact the problem is intermittent on my specific printer. However, the tray 1 sense issue is persistent.
How would I go about determing if the problem lies with the formatter board or power supply? The printer isn't showing typical failure conditions, which makes it hard to tell. This is made worse by the fact the problem is intermittent on my specific printer. However, the tray 1 sense issue is persistent.
If the printer has Ethernet, one of the common signs of a failing formatter board is a dead NIC. With this being the case, I did check to see if the port shows Power and Activity lights; both work. When a print job is sent, it will take it and format it correctly. As it stands, I'm pretty sure the network hardware on this printer is perfectly functional.
 
In some cases the issue doesn't come up but in others it does and prevents proper operation, so it's intermittent.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

Since I am looking for a new laptop and the model I am looking for has 2 different motherboard revisions (one of which is preferable), I am trying to print the part numbers for the good board and the less desirable one.
 
This has meant I need to use my printer, and it decided to take a vacation and not do it's job. On top of that, I need a new toner cartridge. The problem is it is misbehaving in a few ways:
 
* It DOES NOT respond to USB for printing
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own
* Since the reboot it no longer prints at all
* The 1st paper tray is not acknowledged, despite containing paper. This even happens in the Reports menu.
 
I am running firmware version 20160224 at this point in time. At this point, I am not going to update the firmware unless the printing specific problems are fixed.
 
Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:
 
* Formatter board
* Power supply
 
How would I go about determing if the problem lies with the formatter board or power supply? The printer isn't showing typical failure conditions, which makes it hard to tell. Since NIC failure is a
If the printer has Ethernet, one of the
common signsigns of a dyingfailing formatter boardboard is a dead NIC. With this being the case, I did check to see if the NIC and both theport shows Power and Activity lights work so there's no serious NIC failures in terms of the port and chipset operatinglights; both work. When I send a print job, the Activity light blinks sojob is sent, it will take it and format it correctly. As it stands, I'm pretty sure the network hardware on this printer *is* getting and accepting print datais perfectly functional.
How would I go about determing if the problem lies with the formatter board or power supply? The printer isn't showing typical failure conditions, which makes it hard to tell. Since NIC failure is a
If the printer has Ethernet, one of the
common signsigns of a dyingfailing formatter boardboard is a dead NIC. With this being the case, I did check to see if the NIC and both theport shows Power and Activity lights work so there's no serious NIC failures in terms of the port and chipset operatinglights; both work. When I send a print job, the Activity light blinks sojob is sent, it will take it and format it correctly. As it stands, I'm pretty sure the network hardware on this printer *is* getting and accepting print datais perfectly functional.
 
In some cases the issue doesn't come up but in others it does and prevents proper operation, so it's intermittent.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

Since I am looking for a new laptop and the model I am looking for has 2 different motherboard revisions (one of which is preferable), I am trying to print the part numbers for the good board and the less desirable one.
 
This has meant I need to use my printer, and it decided to take a vacation and not do it's job. On top of that, I need a new toner cartridge. The problem is it is misbehaving in a few ways:
 
* It DOES NOT respond to USB for printing
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own
* Since the reboot it no longer prints at all
* The 1st paper tray is not acknowledged, despite containing paper. This even happens in the Reports menu.
 
I am running firmware version 20160224 at this point in time. At this point, I am not going to update the firmware unless the printing specific problems are fixed.
 
Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:
 
* Formatter board
* Power supply
 
How would I go about determing if the problem lies with the formatter board or power supply? The networkprinter isn't showing typical failure conditions, which makes it hard to tell. Since NIC failure is a common sign of a dying formatter board, I did check the NIC and both the Power and Activity lights (power/activity) are on solid,work so there's no serious NIC failures in terms of the port and chipset operating. When I believesend a print job, the NIC is good. It even prints overActivity light blinks so the networkprinter *is* getting and shows activityaccepting print data.
How would I go about determing if the problem lies with the formatter board or power supply? The networkprinter isn't showing typical failure conditions, which makes it hard to tell. Since NIC failure is a common sign of a dying formatter board, I did check the NIC and both the Power and Activity lights (power/activity) are on solid,work so there's no serious NIC failures in terms of the port and chipset operating. When I believesend a print job, the NIC is good. It even prints overActivity light blinks so the networkprinter *is* getting and shows activityaccepting print data.
 
In some cases the issue doesn't come up but in others it does and prevents proper operation, so it's intermittent.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

Since I am looking for a new laptop and the model I am looking for has 2 different motherboard revisions (one of which is preferable), I am trying to print the part numbers for the good board and the less desirable one.
 
This has meant I need to use my printer, and it decided to take a vacation and not do it's job. On top of that, I need a new toner cartridge. The problem is it is misbehaving in a few ways:
 
* It DOES NOT respond to USB for printing
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own
* Since the reboot it no longer prints at all
* The 1st paper tray is not acknowledged, despite containing paper. This even happens in the Reports menu.
 
I am running firmware version 20160224 at this point in time. At this point, I am not going to update thisthe firmware unless the problem can be fixed with a firmware upgradeprinting specific problems are fixed.
I am running firmware version 20160224 at this point in time. At this point, I am not going to update thisthe firmware unless the problem can be fixed with a firmware upgradeprinting specific problems are fixed.
 
Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:
 
* Formatter board
* Power supply
 
How would I go about determing if the problem lies with the formatter board or power supply? The network lights (power/activity) are on solid, so I believe the NIC is good. It even prints over the network and shows activity.
 
In some cases the issue doesn't come up but in others it does and prevents proper operation, so it's intermittent.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

Since I am looking for a new laptop and the model I am looking for has 2 different motherboard revisions (one of which is preferable), I am trying to print the part numbers for the good board and the less desirable one.
 
This has meant I need to use my printer, and it decided to take a vacation and not do it's job. On top of that, I need a new toner cartridge. The problem is it is misbehaving in a few ways:
 
* It DOES NOT respond to USB for printing
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own
* Since the reboot it no longer prints at all
* The 1st paper tray is not acknowledged, despite containing paper. This even happens in the Reports menu.
 
I am running firmware version 20160224 at this point in time. At this point, I am not going to update this to retain correctness here unless the problem can be fixed with a firmware upgrade.
I am running firmware version 20160224 at this point in time. At this point, I am not going to update this to retain correctness here unless the problem can be fixed with a firmware upgrade.
 
Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:
 
* Formatter board
* Power supply
 
How would I go about determing if the problem lies with the formatter board or power supply? The network lights (power/activity) are on solid, so I believe the NIC is good. It even prints over the network and shows activity.
 
In some cases the issue doesn't come up but in others it does and prevents proper operation, so it's intermittent.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

Since I am looking for a new laptop and the model I am looking for has 2 different motherboard revisions (one of which is preferable), I am trying to print the part numbers for the good board and the less desirable one.
 
This has meant I need to use my printer, and it decided to take a vacation and not do it's job. On top of that, I need a new toner cartridge. The problem is it is misbehaving in a few ways:
 
* It DOES NOT respond to USB for printing
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted on it's own
* Since the reboot it no longer prints at all
* The 1st paper tray is not acknowledged, despite containing paperpaper. This even happens in the Reports menu.
* The 1st paper tray is not acknowledged, despite containing paperpaper. This even happens in the Reports menu.
 
I am running firmware version 20160224 at this point in time. I am not going to update this to retain correctness here unless the problem can be fixed with a firmware upgrade.
 
Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:
 
* Formatter board
* Power supply
 
How would I go about determing if the problem lies with the formatter board or power supply? The network lights (power/activity) are on solid, so I believe the NIC is good. It even prints over the network and shows activity.
 
In some cases the issue doesn't come up but in others it does and prevents proper operation, so it's intermittent.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

Since I am looking for a new laptop and the model I am looking for has 2 different motherboard revisions (one of which is preferable), I am trying to print the part numbers for the good board and the less desirable one.
 
This has meant I need to use my printer, and it decided to take a vacation and not do it's job. On top of that, I need a new toner cartridge. The problem is it is misbehaving in a few ways:
 
* It DOES NOT respond to USB for printing
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted
* Since the reboot it no longer prints at all
* The 1st paper tray is not acknowledged, despite containing paper
 
I am running firmware version 20160224 at this point in time. I am not going to update this to retain correctness here unless the problem can be fixed with a firmware upgrade.
 
Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:
 
* Formatter board
* Power supply
 
How would I go about determing if the problem lies with the formatter board or power supply? The network lights (power/activity) are on solid, so I believe the NIC is good. It even prints over the network and shows activity.
In some cases the issue doesn't come up but in others it does and prevents proper operation, so it's intermittent.
How would I go about determing if the problem lies with the formatter board or power supply? The network lights (power/activity) are on solid, so I believe the NIC is good. It even prints over the network and shows activity.
In some cases the issue doesn't come up but in others it does and prevents proper operation, so it's intermittent.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Оригинальный сообщение: Nick ,

Название:

How would I troubleshoot formatter board problems?

Текст:

Since I am looking for a new laptop and the model I am looking for has 2 different motherboard revisions (one of which is preferable), I am trying to print the part numbers for the good board and the less desirable one.

This has meant I need to use my printer, and it decided to take a vacation and not do it's job. On top of that, I need a new toner cartridge. The problem is it is misbehaving in a few ways:

* It DOES NOT respond to USB for printing
* It prints over my non Internet connected router (I don't have the wireless model, which is why I set this up) BUT only printed one page before it rebooted
* Since the reboot it no longer prints at all
* The 1st paper tray is not acknowledged, despite containing paper

I am running firmware version 20160224 at this point in time. I am not going to update this to retain correctness here unless the problem can be fixed with a firmware upgrade.

Based on the symptoms and the way I purchased this printer (floor model), I am suspect of 2 components in particular:

* Formatter board
* Power supply

How would I go about determing if the problem lies with the formatter board or power supply? The network lights (power/activity) are on solid, so I believe the NIC is good.

Устройство:

LaserJet Pro 400 M401n

Статус:

open