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Текущая версия: Nick ,

Название:

How do I fix these sleep issues?

Текст:

As of late, my HP M401n has been having issues in sleep mode. When the printer goes to sleep for an extended amount of time, it has a tendency to stay in sleep mode and requires a power cycle to get it out of this mode. Since I hook much printer up over USB, I also know it shows up as offline in this state and it does not wake up despite being a wake event. This can usually be caught because the printer doesn't turn off within 8 hours on its own in this state. Along with these 2 issues the fastest way to determine if this is the problem is pressing one of the buttons on the control panel.
 
Even if I press a button on the control panel I usually can't get the printer out of this state without power cycling it. Once it gets to this point, there's not much I can do to kick it out and get it back online.
 
At one point I also had Tray 1 sensor issues and similar sleep issue, but this was corrected with new firmware along with the bad tray 1 sensor. The sleep issue managed to stay back for a while, but it has come back again.
 
Since the firmware on the printer is is up to date (20171205/built on 12/15/17), this issue is being caused by something else or something HP COULD fix in firmware but clearly does not care about. I think the firmware is set to allow downgrades so that may be an option since I archived the 2016022 firmware file (I like to keep one previous firmware revision on hand in case I ever need to downgrade), but that has unpatched security issues on network installations. It appears to have been known about since the 2015 Smart Install firmware, but has never been reliably fixed with new firmware.
 
This issue is getting tiring and I need a practical solution. If it can't be reliably fixed or it's an expensive issue to fix I'm seriously considering buying a new printer at this point. I have also checked 2ndary service and did not find any error codes to work with so it's an open ended problem to try and fix.
 
== Update ==
 
I have tried setting the sleep delay to 5 minutes in the 2ndary service menu to 5 minutes (default is 1 minute). No dice; still doing it.
I have tried setting the sleep delay to 5 minutes in the 2ndary service menu to 5 minutes (default is 1 minute). No dice; still doing it.
 
== Update 2 ==
 
This is mostly for @jayeff.
 
I left the printer on for 12 hours with a new wake event and Auto power off disabled and it came back on without any issues pressing the power button.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Принятый ответ:

473959

Отредактировано: Nick ,

Название:

How do I fix these sleep issues?

Текст:

As of late, my HP M401n has been having issues in sleep mode. When the printer goes to sleep for an extended amount of time, it has a tendency to stay in sleep mode and requires a power cycle to get it out of this mode. Since I hook much printer up over USB, I also know it shows up as offline in this state and it does not wake up despite being a wake event. This can usually be caught because the printer doesn't turn off within 8 hours on its own in this state. Along with these 2 issues the fastest way to determine if this is the problem is pressing one of the buttons on the control panel.
 
Even if I press a button on the control panel I usually can't get the printer out of this state without power cycling it. Once it gets to this point, there's not much I can do to kick it out and get it back online.
 
At one point I also had Tray 1 sensor issues and similar sleep issue, but this was corrected with new firmware along with the bad tray 1 sensor. The sleep issue managed to stay back for a while, but it has come back again.
 
Since the firmware on the printer is is up to date (20171205/built on 12/15/17), this issue is being caused by something else or something HP COULD fix in firmware but clearly does not care about. I think the firmware is set to allow downgrades so that may be an option since I archived the 2016022 firmware file (I like to keep one previous firmware revision on hand in case I ever need to downgrade), but that has unpatched security issues on network installations. It appears to have been known about since the 2015 Smart Install firmware, but has never been reliably fixed with new firmware.
 
This issue is getting tiring and I need a practical solution. If it can't be reliably fixed or it's an expensive issue to fix I'm seriously considering buying a new printer at this point. I have also checked 2ndary service and did not find any error codes to work with so it's an open ended problem to try and fix.
 
== Update ==
 
I have tried setting the sleep delay to 5 minutes in the 2ndary service menu to 5 minutes (default is 1 minute). No dice; still doing it.

== Update 2 ==
This is mostly for @jayeff.
I left the printer on for 12 hours with a new wake event and Auto power off disabled and it came back on without any issues pressing the power button.
I have tried setting the sleep delay to 5 minutes in the 2ndary service menu to 5 minutes (default is 1 minute). No dice; still doing it.

== Update 2 ==
This is mostly for @jayeff.
I left the printer on for 12 hours with a new wake event and Auto power off disabled and it came back on without any issues pressing the power button.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How do I fix these sleep issues?

Текст:

As of late, my HP M401n has been having issues in sleep mode. When the printer goes to sleep for an extended amount of time, it has a tendency to stay in sleep mode and requires a power cycle to get it out of this mode. Since I hook much printer up over USB, I also know it shows up as offline in this state and it does not wake up despite being a wake event. This can usually be caught because the printer doesn't turn off within 8 hours on its own in this state. Along with these 2 issues the fastest way to determine if this is the problem is pressing one of the buttons on the control panel.
 
Even if I press a button on the control panel I usually can't get the printer out of this state without power cycling it. Once it gets to this point, there's not much I can do to kick it out and get it back online.
 
At one point I also had Tray 1 sensor issues and similar sleep issue, but this was corrected with new firmware along with the bad tray 1 sensor. The sleep issue managed to stay back for a while, but it has come back again.
 
Since the firmware on the printer is is up to date (20171205/built on 12/15/17), this issue is being caused by something else or something HP COULD fix in firmware but clearly does not care about. I think the firmware is set to allow downgrades so that may be an option since I archived the 2016022 firmware file (I like to keep one previous firmware revision on hand in case I ever need to downgrade), but that has unpatched security issues on network installations. It appears to have been known about since the 2015 Smart Install firmware, but has never been reliably fixed with new firmware.
Since the firmware on the printer is is up to date (20171205/built on 12/15/17), this issue is being caused by something else or something HP COULD fix in firmware but clearly does not care about. I think the firmware is set to allow downgrades so that may be an option since I archived the 2016022 firmware file (I like to keep one previous firmware revision on hand in case I ever need to downgrade), but that has unpatched security issues on network installations. It appears to have been known about since the 2015 Smart Install firmware, but has never been reliably fixed with new firmware.
 
This issue is getting tiring and I need a practical solution. If it can't be reliably fixed or it's an expensive issue to fix I'm seriously considering buying a new printer at this point. I have also checked 2ndary service and did not find any error codes to work with so it's an open ended problem to try and fix.
 
== Update ==
 
I have tried setting the sleep delay to 5 minutes in the 2ndary service menu to 5 minutes (default is 1 minute). No dice; still doing it.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How do I fix these sleep issues?

Текст:

As of late, my HP M401n has been having issues in sleep mode. When the printer goes to sleep for an extended amount of time, it has a tendency to stay in sleep mode and requires a power cycle to get it out of this mode. Since I hook much printer up over USB, I also know it shows up as offline in this state and it does not wake up despite being a wake event. This can usually be caught because the printer doesn't turn off within 8 hours on its own in this state. Along with these 2 issues the fastest way to determine if this is the problem is pressing one of the buttons on the control panel.
 
Even if I press a button on the control panel I usually can't get the printer out of this state without power cycling it. Once it gets to this point, there's not much I can do to kick it out and get it back online.
 
At one point I also had Tray 1 sensor issues and similar sleep issue, but this was corrected with new firmware along with the bad tray 1 sensor. The sleep issue managed to stay back for a while, but it has come back again.
 
Since the firmware on the printer is is up to date (20171205/built on 12/15/17), thithis issue is being caused by something elseelse or something HP COULD fix in firmware but clearly does not care about. I think the firmware is set to allow downgrades so that may be an option since I archived the 2016022 firmware file (I like to keep one previous firmware revision on hand in case I ever need to downgrade), but that has unpatched security issues on network installations.
Since the firmware on the printer is is up to date (20171205/built on 12/15/17), thithis issue is being caused by something elseelse or something HP COULD fix in firmware but clearly does not care about. I think the firmware is set to allow downgrades so that may be an option since I archived the 2016022 firmware file (I like to keep one previous firmware revision on hand in case I ever need to downgrade), but that has unpatched security issues on network installations.
 
This issue is getting tiring and I need a practical solution. If it can't be reliably fixed or it's an expensive issue to fix I'm seriously considering buying a new printer at this point. I have also checked 2ndary service and did not find any error codes to work with so it's an open ended problem to try and fix.
 
== Update ==
 
I have tried setting the sleep delay to 5 minutes in the 2ndary service menu to 5 minutes (default is 1 minute). No dice; still doing it.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How do I fix these sleep issues?

Текст:

As of late, my HP M401n has been having issues in sleep mode. When the printer goes to sleep for an extended amount of time, it has a tendency to stay in sleep mode and requires a power cycle to get it out of this mode. Since I hook much printer up over USB, I also know it shows up as offline in this state and it does not wake up despite being a wake event. This can usually be caught because the printer doesn't turn off within 8 hours on its own in this state. Along with these 2 issues the fastest way to determine if this is the problem is pressing one of the buttons on the control panel.
 
Even if I press a button on the control panel I usually can't get the printer out of this bad state and the only option left is awithout power cyclecycling it. Once it gets to this point, there's not much I can do to kick it out and get it back online.
Even if I press a button on the control panel I usually can't get the printer out of this bad state and the only option left is awithout power cyclecycling it. Once it gets to this point, there's not much I can do to kick it out and get it back online.
 
At one point I also had Tray 1 sensor issues, which Iissues and similar sleep issue, but this was corrected with anew firmware upgrade. Thisalong with the bad tray 1 sensor. The sleep issue also happened on the old firmwaremanaged to stay back for a while, but it didn'thas come back again until recently since the firmware corrected both issues at the timeagain.
At one point I also had Tray 1 sensor issues, which Iissues and similar sleep issue, but this was corrected with anew firmware upgrade. Thisalong with the bad tray 1 sensor. The sleep issue also happened on the old firmwaremanaged to stay back for a while, but it didn'thas come back again until recently since the firmware corrected both issues at the timeagain.
 
Since the firmware on the printer is is up to date at 20171205 (12/15/17), it's(20171205/built on 12/15/17), thi issue is being caused by something else that has failedelse. I think I have itthe firmware is set to allow downgrades so I can downgrade and have a copy of 2016022 archivedthat may be an option since I archived the 2016022 firmware file (I like to keep one previous firmware revision on hand in case of a downgrade being needed. Where should I start lookingever need to trydowngrade), but that has unpatched security issues on network installations.

This issue is getting tiring
and fix this issue?I need a practical solution. If it can't be reliably fixed or it's serious should I just save time and buyan expensive issue to fix I'm seriously considering buying a new printer? Iprinter at this point. I have also checked 2ndary service and didn'tdid not find any error codes to make finding out what is causing it easier. work with so it's an open ended problem to try and fix.
Since the firmware on the printer is is up to date at 20171205 (12/15/17), it's(20171205/built on 12/15/17), thi issue is being caused by something else that has failedelse. I think I have itthe firmware is set to allow downgrades so I can downgrade and have a copy of 2016022 archivedthat may be an option since I archived the 2016022 firmware file (I like to keep one previous firmware revision on hand in case of a downgrade being needed. Where should I start lookingever need to trydowngrade), but that has unpatched security issues on network installations.

This issue is getting tiring
and fix this issue?I need a practical solution. If it can't be reliably fixed or it's serious should I just save time and buyan expensive issue to fix I'm seriously considering buying a new printer? Iprinter at this point. I have also checked 2ndary service and didn'tdid not find any error codes to make finding out what is causing it easier. work with so it's an open ended problem to try and fix.
 
== Update ==
 
I have tried setting the sleep delay to 5 minutes in the 2ndary service menu to 5 minutes (default is 1 minute). No dice; still doing it.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How do I fix these sleep issues?

Текст:

As of late, my HP M401n has been having issues in sleep mode. When the printer goes to sleep for an extended amount of time, it has a tendency to stay in sleep mode and requires a power cycle to get it out of this mode. Since I hook much printer up over USB, I also know it shows up as offline in this state and it does not wake up despite being a wake event. This can usually be caught because the printer doesn't turn off within 8 hours on its own in this state. Along with these 2 issues the fastest way to determine if this is the problem is pressing one of the buttons on the control panel.
 
Even if I press a button on the control panel I usually can't get the printer out of this bad state and the only option left is a power cycle.
 
At one point I also had Tray 1 sensor issues, which I corrected with a firmware upgrade. This sleep issue also happened on the old firmware, but it didn't come back again until recently since the firmware corrected both issues at the time.
 
Since the firmware is up to date at 20171205 (12/15/17), it's something else that has failed. I think I have it set so I can downgrade and have a copy of 2016022 archived since I like to keep one previous firmware on hand in case of a downgrade being needed. Where should I start looking to try and fix this issue? If it's serious should I just save time and buy a new printer? I checked 2ndary service and didn't find any codes to make finding out what is causing it easier.

== Update ==
I have tried setting the sleep delay to 5 minutes in the 2ndary service menu to 5 minutes (default is 1 minute). No dice; still doing it.
Since the firmware is up to date at 20171205 (12/15/17), it's something else that has failed. I think I have it set so I can downgrade and have a copy of 2016022 archived since I like to keep one previous firmware on hand in case of a downgrade being needed. Where should I start looking to try and fix this issue? If it's serious should I just save time and buy a new printer? I checked 2ndary service and didn't find any codes to make finding out what is causing it easier.

== Update ==
I have tried setting the sleep delay to 5 minutes in the 2ndary service menu to 5 minutes (default is 1 minute). No dice; still doing it.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How do I fix these sleep issues?

Текст:

As of late, my HP M401n has been having issues in sleep mode. When the printer goes to sleep for an extended amount of time, it has a tendency to stay in sleep mode and requires a power cycle to get it out of this mode. Since I hook much printer up over USB, I also know it shows up as offline in this state and it does not wake up despite being a wake event. This can usually be caught because the printer doesn't turn off within 8 hours on its own in this state. Along with these 2 issues the fastest way to determine if this is the problem is pressing one of the buttons on the control panel.
 
Even if I press a button on the control panel I usually can't get the printer out of this bad state and the only option left is a power cycle.
 
At one point I also had Tray 1 sensor issues, which I corrected with a firmware upgrade. This sleep issue also happened on the old firmware, but it didn't come back again until recently since the firmware corrected both issues at the time.
 
Since the firmware is up to date at 20171205 (12/15/17), it's something else that has failed. I think I have it set so I can downgrade and have a copy of 2016022 archived since I like to keep one previous firmware on hand in case of a downgrade being needed. Where should I start looking to try and fix this issue? If it's serious should I just save time and buy a new printer? I checked 2ndary service and didn't find any codes to make finding out what is causing it easier.
Since the firmware is up to date at 20171205 (12/15/17), it's something else that has failed. I think I have it set so I can downgrade and have a copy of 2016022 archived since I like to keep one previous firmware on hand in case of a downgrade being needed. Where should I start looking to try and fix this issue? If it's serious should I just save time and buy a new printer? I checked 2ndary service and didn't find any codes to make finding out what is causing it easier.

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How do I fix these sleep issues?

Текст:

As of late, my HP M401n has been having issues in sleep mode. When the printer goes to sleep for an extended amount of time, it has a tendency to stay in sleep mode and requirerequires a power cycle to kickget it out of this statemode. Since I hook much printer up over USB, I also know it shows up as offline in this state and it does not wake up despite being a wake event. This can usually be determined by thecaught because the printer failing todoesn't turn off inwithin 8 hours on its own in sleep mode as I have set itthis state. Along with these 2 issues the fastest way to do ordetermine if this is the problem is pressing any buttonone of the buttons on the control panel and finding the printer is playing deadpanel.
As of late, my HP M401n has been having issues in sleep mode. When the printer goes to sleep for an extended amount of time, it has a tendency to stay in sleep mode and requirerequires a power cycle to kickget it out of this statemode. Since I hook much printer up over USB, I also know it shows up as offline in this state and it does not wake up despite being a wake event. This can usually be determined by thecaught because the printer failing todoesn't turn off inwithin 8 hours on its own in sleep mode as I have set itthis state. Along with these 2 issues the fastest way to do ordetermine if this is the problem is pressing any buttonone of the buttons on the control panel and finding the printer is playing deadpanel.
 
AtEven if I press a button on the control panel I usually can't get the printer out of this bad state and the only option left is a power cycle.

At
one point I also had Tray 1 sensor issues, which I corrected with a firmware upgrade. This sleep issue also happened on the old firmware, but when I updated it the problem never camedidn't come back again until recently since the firmware corrected both issues at the time. Now it has come back again.
AtEven if I press a button on the control panel I usually can't get the printer out of this bad state and the only option left is a power cycle.

At
one point I also had Tray 1 sensor issues, which I corrected with a firmware upgrade. This sleep issue also happened on the old firmware, but when I updated it the problem never camedidn't come back again until recently since the firmware corrected both issues at the time. Now it has come back again.
 
Since the firmware is up to date at 20171205 (12/15/17), it's something else that has failed. I think I have it set so I can downgrade and have a copy of 2016022 archived since I like to keep one previous firmware on hand in case of a downgrade being needed. Where should I start looking to try and fix this issue? If it's serious should I just save time and buy a new printer?

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How do I fix these sleep issues?

Текст:

As of late, my HP M401n has been having issues in sleep mode. When the printer goes to sleep for an extended amount of time, it has a tendency to stay in sleep mode and require a power cycle to kick it out of this state. This can usually be determined by the printer failing to turn off in 8 hours in sleep mode as I have set it to do or pressing any button on the control panel and finding the printer is playing dead.
 
At one point I also had Tray 1 sensor issues, which I corrected with a firmware upgrade. This also happened on the old firmware, but when I updated it the problem never came back at the time. Now it has come back again.
 
Since the firmware is up to date at 20171205 (/12/15/1712/15/17), it's something else that has failed. I think I have it set so I can downgrade and have a copy of 2016022 archived since I like to keep one previous firmware on hand in case of a downgrade being needed. Where should I start looking to try and fix this issue? If it's serious should I just save time and buy a new printer?
Since the firmware is up to date at 20171205 (/12/15/1712/15/17), it's something else that has failed. I think I have it set so I can downgrade and have a copy of 2016022 archived since I like to keep one previous firmware on hand in case of a downgrade being needed. Where should I start looking to try and fix this issue? If it's serious should I just save time and buy a new printer?

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Отредактировано: Nick ,

Название:

How do I fix these sleep issues?

Текст:

As of late, my HP M401n has been having issues in sleep mode. When the printer goes to sleep for an extended amount of time, it has a tendency to stay in sleep mode and require a power cycle to kick it out of this state. This can usually be determined by the printer failing to turn off in 8 hours in sleep mode as I have set it to do or pressing any button on the control panel and finding the printer is playing dead.
 
At one point I also had Tray 1 sensor issues, which I corrected with a firmware upgrade. This also happened on the old firmware, but when I updated it the problem never came back at the time. Now it has come back again.
 
Since the firmware is up to date at 20171205 (/12/15/17), it's something else that has failed. I think I have it set so I can downgrade and have a copy of 2016022 archived since I like to keep one previous firmware on hand in case of a downgrade being needed. Where should I start looking to try and fix this orissue? If it's serious should I just save time and just buy a new printer?
Since the firmware is up to date at 20171205 (/12/15/17), it's something else that has failed. I think I have it set so I can downgrade and have a copy of 2016022 archived since I like to keep one previous firmware on hand in case of a downgrade being needed. Where should I start looking to try and fix this orissue? If it's serious should I just save time and just buy a new printer?

Устройство:

LaserJet Pro 400 M401n

Статус:

open

Оригинальный сообщение: Nick ,

Название:

How do I fix these sleep issues?

Текст:

As of late, my HP M401n has been having issues in sleep mode. When the printer goes to sleep for an extended amount of time, it has a tendency to stay in sleep mode and require a power cycle to kick it out of this state. This can usually be determined by the printer failing to turn off in 8 hours in sleep mode as I have set it to do or pressing any button on the control panel and finding the printer is playing dead.

At one point I also had Tray 1 sensor issues, which I corrected with a firmware upgrade. This also happened on the old firmware, but when I updated it the problem never came back at the time. Now it has come back again.

Since the firmware is up to date at 20171205 (/12/15/17), it's something else that has failed. I think I have it set so I can downgrade and have a copy of 2016022 archived since I like to keep one previous firmware on hand in case of a downgrade being needed. Where should I start looking to try and fix this or should I just save time and just buy a new printer?

Устройство:

LaserJet Pro 400 M401n

Статус:

open