'''++@yoitsnickb++'''
by the sound of this, it is possible that the lens is of track. Try some of the tricks [http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html|from here] Most likely you will have to repalces the lens since individual repair parts are most often not available. You can use these guides [[Topic:Sony Cyber-Shot DSC-W830]] or the attached disassembly manual to work on your camera [document|4886]