Hi @ Michael Morabito,
If the compressor is running and the evaporator unit in the freezer compartment is not getting icy cold and the condenser coils are not getting warm to hot then there is a problem with the sealed system.
It could be a faulty compressor (even though the compressor motor is running), a blockage in the sealed system or a lack of refrigerant due to a leak (are there any signs of an oily substance below the compressor or the condenser coils?)
Depending on the age of your unit, most manufacturers give a 5 year warranty on the sealed system including the compressor (but maybe not the labour cost) so check the warranty for your fridge in the user guide that came with the fridge.