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Текущая версия: Chuck Kay ,

Текст:

Just got the MacBook Pro 16 inch. ordered late Dec. arrived about a week later early Jan. 2020. The jumping cursor issue is happening right out of the box. Ridiculous. it happened a lot for me in Microsoft Outlook when composing an email. Don’t know if there are some “propietary” shortcut/key combonations in Outlook, but yes, but insertion point would jump back a couple rows of text; and/or delete entire sentences. Another odd occurence, is out of the blue, the current Outlook message would disappear (actually becomes a tab at the bottom of Outlook) and a new email would randomly open up. This new MBP is replacing a MBP from late 2014. That was an excellent machine and never exhibited that kind of behavior in the same Outlook application. It also happens when I’m in Word typing documents. I have to “undo” the “changed text” and keep going. A big productivity problem. Turning off “tap to click” did nothing for me. I’ve just now disabled “force click and haptic feedback”. Will report back if that helps or not. Seriously want to know why Apple made the trackpad so large.
=== Update (06/01/2020) ===
well, I haven’t updated in a long time. My new MacBook Pro, 16-inch, spec’d out; has been back to Apple 2x now. 1st time, they kept it like 5 days at my local Apple Store - didn’t even send off. Ran all their hardware tests. Said nothing was wrong. But as soon as I got it home, same thing!! Took back to my local store a 2nd time. I was a little ticked I had just spend $3500 for a machine with these problems. They kept it and sent back to Apple - or whoever they contract with. The replaced the whole top part of the laptop - new keyboard; trackpad; battery. I got it home on a Friday. Immediately, the same problems!!! Cursor jumps a lot. Jumps backward. Deletes sentences. Jumps mid-word … half of the word ends back up a few sentences. Happens in MSWord; Outlook; iMessage; Notes; ANYwhere there is text to be entered. JUST HAPPENED white le typing this response!! And sometimes, does some weird things.. like while typing, it will close an email window and open another one. Or close a textbox. Even on a webpage, typing in forms, doesn’t matter… Just did it again as I type. Happens over and over throughout the day. OH, by the way, when I got my laptop back (on a Friday), that is when APPLE closed down ALL their stores in the US because of the pandemic. And they are still not open. I use FCPX, other apps everyday. Oops. did it again. Just took out my previous two sentences. I just have to either “un-do” (control-Z) or just retype. So frustrating. And I have disable every trackpad gesture. Doesn’t matter. I hope they will replace my laptop. Will call again this week. They have all my case #’s. I will keep you posted. I am beginning to think I will sell this machine… and get a nice Windows machine. ((( I really rely on FCPX. Don’t want to have to switch over to Premiere and start a brand new work-flow. Apple Customer Support has gotten very, very poor in the past couple of years. The Apple Store folks are fine. It’s their 3rd party repair centers that are crap!! Sorry about the rant, but as a side-note… I have some Beats Pro wireless earbuds too. Have had tremendous problems with them as well. After a couple months, just died. Yep, sent back to Apple - they said they were fine. Send back a 2nd time and they said it was my fault and they could repair for $99. And it was under warranty!! Another example of poor Apple Customer Service.
+
+Update *12/03/2020
+
+Well, I’ve been putting up with this same issue all year. My MBP has been to Apple 2x now. About to send it back fora 3rd time. When I got my machine back for the 2nd time, THE VERY NEXT MONDAY, all Apple Stores shut-down nation-wide. It HAS NOTHING TO DO WITH THE TRACKPAD OR SETTINGS!! I’ve tried everything! Turning everything off; even the stop track app, whatever it’s called. I have since discovered a pattern which makes no sense. But 95% of the time, when the cursor jumps back, it is when I ty;e or depress the keyboard letter “t”. Crazy. I have called Apple a few weeks ago and am about to have them check it AGAIN! They guy I talked to through APPLE SUPPORT was of no use. I spent an hour talking to him. That’s on top of the many hours earlier in the year. It is frustrating. I hope I can take it into my local Apple Store (which has just recently opened back up) because that is a “live” person and they are aware of my personal issue. And they also observe the issue I am talking about. And by the way, while typing this update, the cursor has jumped 5x. )) But it also has other strange behaviors such as, opening another text window (when in Messages, Notes, an Outlook or Apple Mail window. Very bizarre. I also think it may have something to do with what Apple calls their “Neural Engine”. Basically, it is AI … and when typing, the neural engines supposedly “learns” your style… It sucks. And right this moment, it just took away the past 4 sentences. But usually, an undo or “Command-Z” brings it back.I am pissed to say the least. Been an Apple supporter since early 1980s.

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Отредактировано: Chuck Kay ,

Текст:

Just got the MacBook Pro 16 inch. ordered late Dec. arrived about a week later early Jan. 2020. The jumping cursor issue is happening right out of the box. Ridiculous. it happened a lot for me in Microsoft Outlook when composing an email. Don’t know if there are some “propietary” shortcut/key combonations in Outlook, but yes, but insertion point would jump back a couple rows of text; and/or delete entire sentences. Another odd occurence, is out of the blue, the current Outlook message would disappear (actually becomes a tab at the bottom of Outlook) and a new email would randomly open up. This new MBP is replacing a MBP from late 2014. That was an excellent machine and never exhibited that kind of behavior in the same Outlook application. It also happens when I’m in Word typing documents. I have to “undo” the “changed text” and keep going. A big productivity problem. Turning off “tap to click” did nothing for me. I’ve just now disabled “force click and haptic feedback”. Will report back if that helps or not. Seriously want to know why Apple made the trackpad so large.
+
+=== Update (06/01/2020) ===
+well, I haven’t updated in a long time. My new MacBook Pro, 16-inch, spec’d out; has been back to Apple 2x now. 1st time, they kept it like 5 days at my local Apple Store - didn’t even send off. Ran all their hardware tests. Said nothing was wrong. But as soon as I got it home, same thing!! Took back to my local store a 2nd time. I was a little ticked I had just spend $3500 for a machine with these problems. They kept it and sent back to Apple - or whoever they contract with. The replaced the whole top part of the laptop - new keyboard; trackpad; battery. I got it home on a Friday. Immediately, the same problems!!! Cursor jumps a lot. Jumps backward. Deletes sentences. Jumps mid-word … half of the word ends back up a few sentences. Happens in MSWord; Outlook; iMessage; Notes; ANYwhere there is text to be entered. JUST HAPPENED white le typing this response!! And sometimes, does some weird things.. like while typing, it will close an email window and open another one. Or close a textbox. Even on a webpage, typing in forms, doesn’t matter… Just did it again as I type. Happens over and over throughout the day. OH, by the way, when I got my laptop back (on a Friday), that is when APPLE closed down ALL their stores in the US because of the pandemic. And they are still not open. I use FCPX, other apps everyday. Oops. did it again. Just took out my previous two sentences. I just have to either “un-do” (control-Z) or just retype. So frustrating. And I have disable every trackpad gesture. Doesn’t matter. I hope they will replace my laptop. Will call again this week. They have all my case #’s. I will keep you posted. I am beginning to think I will sell this machine… and get a nice Windows machine. ((( I really rely on FCPX. Don’t want to have to switch over to Premiere and start a brand new work-flow. Apple Customer Support has gotten very, very poor in the past couple of years. The Apple Store folks are fine. It’s their 3rd party repair centers that are crap!! Sorry about the rant, but as a side-note… I have some Beats Pro wireless earbuds too. Have had tremendous problems with them as well. After a couple months, just died. Yep, sent back to Apple - they said they were fine. Send back a 2nd time and they said it was my fault and they could repair for $99. And it was under warranty!! Another example of poor Apple Customer Service.

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Оригинальный сообщение: Chuck Kay ,

Текст:

Just got the MacBook Pro 16 inch. ordered late Dec. arrived about a week later early Jan. 2020. The jumping cursor issue is happening right out of the box. Ridiculous. it happened a lot for me in Microsoft Outlook when composing an email. Don’t know if there are some “propietary” shortcut/key combonations in Outlook, but yes, but insertion point would jump back a couple rows of text; and/or delete entire sentences. Another odd occurence, is out of the blue, the current Outlook message would disappear (actually becomes a tab at the bottom of Outlook) and a new email would randomly open up. This new MBP is replacing a MBP from late 2014. That was an excellent machine and never exhibited that kind of behavior in the same Outlook application. It also happens when I’m in Word typing documents. I have to “undo” the “changed text” and keep going. A big productivity problem. Turning off “tap to click” did nothing for me. I’ve just now disabled “force click and haptic feedback”. Will report back if that helps or not. Seriously want to know why Apple made the trackpad so large.

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open