Hi @chukwudiibegbu
What is the full model number of the laptop as shown on the product information label on the bottom of the laptop?
Try the following to see if it fixes the problem:
a). Turn on the laptop and when it starts to boot into Windows, ''press and hold'' the power button until the laptop turns off.
Do this 3 times in a row i.e. start > boot > force stop > start > boot > force stop > start > boot etc.
On the 3rd attempt it should boot into the Windows Recovery Environment (WRE) menus.
If it does select ''Troubleshooting > Advanced > Startup repair'' and follow the prompts. Do not select Reset this PC because if you select the wrong option after this you may erase all your data as Windows will be reinstalled.
b). Try starting the laptop in [https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/safe|safe mode] and check if it starts OK. If it does then there may be a driver problem. Start the laptop normally and when it does, go to Device Manager and check if there are any errors showing for the hardware. To get to Device Manager in Win10/11 press the Win key + x key (both together) and select the Device Manager link.