boots up but touch screen wont work to unlock the screen

Question

Samsung Intercept

The Samsung Intercept SPH-M910 is a midrange Android smartphone sold by Sprint, marketed as a newer, more affordable version of the popular Samsung Moment. Released in 2010 with Android 2.1 Eclair.

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Sprinter @sprinter99705

Репутация: 109

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Опубликовано: 4 окт 2012 г.

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boots up but touch screen wont work to unlock the screen

Recently dropped phone in a puddle. pulled out the battery and dried it out for around 3-4 days days now under and mild mild heat lamp. the phone doesnt get hot, just warm. The other day i booted it up and got to the screen lock screen. But the touch screen wont work at all. anything i can do?

History:

had dropped it previously and phone continued to work. has a single crack across the screen but never lost the ability to use the touch screen at all. basically no affect. Then something went wrong with the charging port on the phone i believe. The phone wont charge or recognize something plugged in the micro usb port. So, i found an external battery charger and have been getting my phone to work that way.

Отвечено! Посмотреть ответ У меня та же проблема

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Have you tried to plug it in while disassembled and measured the input at the micro usb port? From left to right it should be:

1 VCC Red +5 VDC

2 D- White Data -

3 D+ Green Data +

4 ID May be N/C, GND or used as an attached device presence indicator (shorted to GND with resistor)

5 GND Black Ground

6 окт 2012 г. из oldturkey03

My skill level stops at Vcc +5VDC and ground. not sure what white or green data is. From what I can tell though prior to taking it apart. The phone receives no signal of power or anything from the micro usb port. I believe inside the phone a connection must be torn. But i have a means of charging my phone using external batteries. I just need to get my touch screen working from the looks of it.

9 окт 2012 г. из Sprinter

i droped my screen and its not working i recently fixed the screen after i cracked it. it will go to the lock screen but it is still not working i dont know what to do i would like to get a response fast because i need my phone

24 окт 2015 г. из nichole2468

How can I bypass the screen lock when the touchscreen is not working

21 авг 2023 г. из Denise Burns

Can you remove the pin from lock screen without being able to use touchscreen

21 авг 2023 г. из Denise Burns

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Выбранное решение

Zach Ledbetter @zachledbetter

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Опубликовано: 4 окт 2012 г.

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There may still be some water damage inside the phone. If you can, try taking the phone completely apart, and checking all the connections and letting it fully dry out if it isn't. It's possible that the drop, and not the water, has caused the damage. In particular, make sure the touch screen is receiving power from the charging port. Let us know if this helps or if you find something, good luck!

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I took it apart and it looks ok but still doesnt work. Also how do i check if it is receiving power from the charging port? I cant charge my phone via my charging port. I have to use an external battery charger. Also are there any parts or something i can replace to fix my phone?

Thanks for your time,

Sprinter

6 окт 2012 г. из Sprinter

its chargeing but i cant type in my passsword the screen would not let me

13 апр 2016 г. из sabrina letren

My phone is charging and everything it just won't swipe what else do you think it can be

10 мая 2017 г. из Shana

It doesn't let me unlock my phone the key pad won't pop up so I could type I'm the password

23 окт 2017 г. из Ashley Rodrigues

same thing to me

21 мар 2019 г. из Ariana Martinez

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Have you tried to plug it in while disassembled and measured the input at the micro usb port? From left to right it should be:

1 VCC Red +5 VDC

2 D- White Data -

3 D+ Green Data +

4 ID May be N/C, GND or used as an attached device presence indicator (shorted to GND with resistor)

5 GND Black Ground — oldturkey03
My skill level stops at Vcc +5VDC and ground. not sure what white or green data is. From what I can tell though prior to taking it apart. The phone receives no signal of power or anything from the micro usb port. I believe inside the phone a connection must be torn. But i have a means of charging my phone using external batteries. I just need to get my touch screen working from the looks of it. — Sprinter
i droped my screen and its not working i recently fixed the screen after i cracked it. it will go to the lock screen but it is still not working i dont know what to do i would like to get a response fast because i need my phone — nichole2468
How can I bypass the screen lock when the touchscreen is not working — Denise Burns
Can you remove the pin from lock screen without being able to use touchscreen — Denise Burns
I took it apart and it looks ok but still doesnt work. Also how do i check if it is receiving power from the charging port? I cant charge my phone via my charging port. I have to use an external battery charger. Also are there any parts or something i can replace to fix my phone?

Thanks for your time,

Sprinter — Sprinter
its chargeing but i cant type in my passsword the screen would not let me — sabrina letren
My phone is charging and everything it just won't swipe what else do you think it can be — Shana
It doesn't let me unlock my phone the key pad won't pop up so I could type I'm the password — Ashley Rodrigues

Warren @warrengg Репутация: 33 1 1 1 · Answer 1 · 2016-10-07T14:48:40-07:00

Наиболее полезный ответ

Warren @warrengg

Репутация: 33

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Опубликовано: 7 окт 2016 г.

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This happened to me recently. I took it to the shop and they showed me how to fix the screen problem.

It's pretty simple, actually...

You have to do an advanced hardware reset by first removing the battery for 30 minutes. Set a timer. After 30 mins, replace the battery and hold the volume down button for another 15 minutes. Set a timer. After 15 minutes, release the volume down and press volume up button rapidly 3 times and then immediately remove the battery again, this time, also remove the sim card. Wait about 30 seconds, and replace battery and sim.

When you power the phone back on, you should get a prompt asking you which hardware component to update., Select "screen sensor" by scrolling through the options with volume down and select it by pressing volume up. The phone will now reset the "screen sensor" hardware data and download the newest hardware update for your phone.

Screen should now be fully functional.

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Tried this today on my Samsung and it worked great. Thank you so much!!!

7 окт 2016 г. из Todd

im counting on you!

24 ноя 2016 г. из ughdona

okay ... so i wanna try to do this but i can't fully understand these instructions

10 дек 2016 г. из tay p

Wait so this works for if your touchscreen has stopped working for any Samsung phone?

23 дек 2016 г. из sedabreezelee

Didnt work. Followed the steps, when I powered my phone on it booted up normally without giving any prompts to update any hardware. Touch screen still unresponsive. >.<

23 янв 2017 г. из Star

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Danielle Ingram @danielleingram Репутация: 37 1 · Answer 2 · 2015-11-18T16:48:27-07:00

Danielle Ingram @danielleingram

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Опубликовано: 18 ноя 2015 г.

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I've had this problem, several times before and it was horrible. I was without a phone, but what you would have to do is remove your battery and press and hold your power button 3 times for about 1 minute, make a timer if you have too, one minute, after that it should work fine.

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wut do u mean by hold my button 3 times for about 1 min???

17 авг 2016 г. из Danial

It worked! I holded the power button 3 times for 5 seconds after i remlved the battery. I put the battery back in turned it on and it worked thanks so much

1 июн 2017 г. из Musaddik Ali

thank u i was trying multiple tips and this actually worked i was skeptical tho thank you

17 сен 2017 г. из David Jones

Also tried this no luck

1 дек 2017 г. из amy

tried this didn't work

3 дек 2018 г. из SHEILA NATT

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Nathan Faucett @nathanfaucett Репутация: 127 3 1 · Answer 3 · 2012-12-09T18:02:47-07:00

Nathan Faucett @nathanfaucett

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Опубликовано: 9 дек 2012 г.

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Does your screen not unlock when you open KB? Usually opening keyboard will unlock the generic lock screen. If you have set a pattern or pin, didyou happen to choose a quick unlock key? My intercept gave choices of vol dwn, home, camera, or back buttons. holding the key you choose for 4 seconds will unlock your locked phone. Unfortunately you can also choose no emergency key.

I can only suggest recovery mode if that doesn't work. Power on while holding menu, vol dwn, and end call buttons. Should boot to recovery mode where you can completely restore factory configuration. If you need your contacts or musicor other personal data then you MUST BACK UP FIRST.... There is a back up option in the menu.

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that happen to my phone

9 фев 2016 г. из elifaga luamanu

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smiss 1110 @smiss1110 Репутация: 1 · Answer 4 · 2017-08-01T19:01:29-07:00

smiss 1110 @smiss1110

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Опубликовано: 1 авг 2017 г.

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My phone was samsung A9 Pro

After the screen lights turns off, I cant unlock the phone and the screen wont function like always.....I desperately trying to wait until the phone getting normal but it took for a long time and it doesnt work at all..... and the screen is not working after I waiting for a few minutes ....

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plug ur usb into a pc then connect to phone, then see if touch screen starts working again. this method worked for me

26 авг 2017 г. из nunya bidness

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Joshua Horton @joshuahorton Репутация: 1 · Answer 5 · 2017-10-26T11:00:06-07:00

Joshua Horton @joshuahorton

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Опубликовано: 26 окт 2017 г.

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You can use a tightly-wound rubber band to hold down the lower volume button for 15 minutes.

#mythumbhurts

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Be @bbsoul Репутация: 1 · Answer 6 · 2017-11-01T05:42:23-07:00

Be @bbsoul

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Опубликовано: 1 ноя 2017 г.

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I've done the hard reboot no joy I've help down button no joy .I dropped my phone in the sink whipped it out 6 months ago. It turns on all is running emails etc in the back ground just can't swipe to get in to my phone

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I'm the same...everything seems working but can't swipe my screen up to get into it or when someone call I can hear them and see them but can't answer,can anyone plz help!!!!

19 фев 2018 г. из H H

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Willem Grobler @willemgrobler Репутация: 1 · Answer 7 · 2017-11-22T10:32:25-07:00

Willem Grobler @willemgrobler

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Опубликовано: 22 ноя 2017 г.

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who can help me i have a hisense android phone screen keeps on going black after locking phone if i remove battery and put back it work hundred percent until i lock or it goes to auto lock then screen stays black just bottom keys lights goes on any idees i though it can be battery

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Any solution to this? I'm having the same experience on a Samsung On5.

3 фев 2018 г. из Chris Jones

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SHEILA NATT @sheilanatt Репутация: 169 2 2 1 · Answer 8 · 2018-12-03T14:53:17-07:00

SHEILA NATT @sheilanatt

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Can someone help me I have a Samsung galaxy J7 2016 and my touch screen isn’t working. I have not dropped it nor does it have any cracks. Please help me

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Ams Pelan @amspelan Репутация: 1 · Answer 9 · 2020-01-01T16:22:01-07:00

Ams Pelan @amspelan

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Опубликовано: 1 янв 2020 г.

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When I turned my LG Android phone back on it asked for my unlock pin but my keyboard wouldn't pop up for me to do this.

On my tablet I read the idea of holding down the down volume and the power key for at least 8 seconds. After a couple tries it totally worked and keyboard popped up for pin input.

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