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Repair guides, troubleshooting information, and service help for refrigerators manufactured by General Electric (GE).

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Why is my G E refrigerator cool but not cold?

Both the refrigerator and freezer are blowing cool air on the coldest setting. The ice maker is still making ice but some food is starting to thaw out. What could be the problem?

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my ge profile fridge will cool for about a week and then the temp starts going up where everything in the freezer is thawed out and there is a defrost thing on it but after defrosting it it works good for about a week then the temp goes up again. what would make this happen?


Hi @lilymarie485,

Post your comment as a new question. That way it will get more attention.

Give information such as model number and some more information.

Such as is it only the fridge section that warms up, or the freezer section as well (bit confused when you say everything in the freezer is thawed out but after defrosting it?).

Can you hear the evaporator fan running when the freezer has been defrosted? (inside the freezer section of the fridge - all doors need to be shut, Not the compressor fan on the outside of the fridge)


Mine is making a whirring noise


My freezer is running no problem. My refrigerator compartment is running cool but not cold. I don't hear a fan running when I open the freezer compartment. I tried resetting. Still nothing resolved. What's going on? My fridge was purchased December 2016.


I have had problems with my profile at about the two year mark and now at the 7 year mark it $@$* the bed completely. had the g e repair guys come numerous times and they all said the exact same thing, don't buy this p.o.s. the company doesn't care and the quality is horendous. so now after 7 years I have to lay out 2200 more dollars so my family can have fresh food. of course I cant afford it but g e wont give a &&^&. they don't make stuff like they used to and never will. I have lost all faith in any large company.


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Ответов (7)

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Lots of answers, see if you can further diagnose. Feel the common wall and see if it is hot, also feel the outside walls of the freezer and let us know your results.

Condenser Coils are Dirty

If the refrigerator is not cold enough the condenser coils may be dirty. The condenser is like a radiator and must stay clean in order to dissipate the heat which was removed from the inside of the refrigerator. As the coils get dirtier the refrigerator becomes less efficient, which makes it work harder to cool down. If the coils are dirty enough, the unit will never be cold enough and will not be able to cool the inside of the refrigerator to the proper temperature.

Evaporator Fan Motor

If the refrigerator is not cold enough, the evaporator fan motor might have failed. Every refrigerator has a set of coils called an evaporator. The refrigerator may have one or more evaporator fan motor(s) depending on the model and evaporator locations. The evaporator fan motor circulates the cold air from the coils thru the compartment. If there is only one evaporator it is in the freezer side. If the fan is not working, no cold air will get to the refrigerator compartment. The freezer may still get cold.

Condenser Fan Motor

If the refrigerator is not cold enough there might be something caught in the condenser fan motor blade, or the condenser fan motor might be defective. The condenser fan motor draws air over the condenser coils to cool them. The condenser fan motor is located underneath the refrigerator near the back. Pull the refrigerator out from the wall and remove the access panel to access it.

Start Relay

If the refrigerator is not cold enough, the start relay may be defective. The start relay is a small device mounted to the side of the compressor. It provides power to the run winding along with the start winding for a split second at start-up to help get the compressor started. If the start relay is defective the compressor may run intermittently or not at all and the refrigerator will not get cold enough. The start relay should be replaced if defective.

Temperature Control Thermostat

If the refrigerator does not get cold enough the temperature control thermostat might be defective. The thermostat allows power to flow through to the compressor, evaporator fan and condenser fan. If the cooling system fans and compressor are running, but the refrigerator or freezer is not cooling correctly check for an airflow or defrost system problem.

Start Capacitor

If the refrigerator isn't cold enough the compressor might be having difficulty starting. The start capacitor serves as a battery to give the compressor a little boost during start-up. If the start capacitor is burned out the compressor might not be able to start and run as often as it should. Test the start capacitor first with a capacitance meter, they don't fail often. If it's defective, replace it.


If the refrigerator is not cold enough the thermistor might be defective. The thermistor is a sensor which monitors the air temperature. It is connected to the control board. If the thermistor is defective the refrigerator does not cool or may cool continuously.

Temperature Control Board

If the refrigerator is not cold enough the temperature control board might be defective. The temperature control board provides the voltage to the fan motors and compressor. These boards are often misdiagnosed. Check all other components to be certain this is the cause of the problem.


If the refrigerator is not cold enough, the compressor might be defective. The compressor is a motor which compresses the refrigerant and circulates the refrigerant through the evaporator and condenser coils. There are several other components which are more likely to be defective if the compressor doesn't work. If the compressor itself is defective a licensed professional will need to replace it.

Main Control Board

If the refrigerator is not cold enough the main control board might be defective. This is not common. Check the defrost system, cooling fans, and cooling controls first.

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In having a similar issue, sightly different. My fridge side is fine. My freezer goes up and down in temp with the seasons. I checked my seals, they pass. So in the winter, a ton of ice is readily available and Ice cream is rock hard. In the summer, barely any ice gets made and ice cream is soupy.


Mime has a control knob for temperature. Since the ambient temperature in my house changes with the seasons I. to use a chess term. j'adobe, I adjust. Turn it colder in the summer and warmer in the winter.


Hi I have a GE and this is the model number GSS20GEWJ BB

serial number- LS221385

So what happened was that we turned the breaker off in accident and when we turned it back on the the freezer part was not cooling just the other side we tried plugging it in in a different plug just in case that was the issue but no luck. Help !!


The temp in our GE Slate refrigerator climbs up to 60 degrees if the lowest drawer (meats/cheeses vs. produce/fruit above) is in the refrigerator for more than 3-4 days. Take the drawer out and it maintains a perfect 36 degrees. Also sounds like it's running hard. Whats going on?1


Bethany, the lowest drawer is usually where the damper to the freezer is. Check to see if it is open or the drawer is somehow blocking it as this is where the cold air from the freezer enters into the fridge. If this does not solve it, please start a new question and give us you make and model number.


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If you have a GE French Door refrigerator with bottom freezer that is not cooling, it is likely the evaporator fan that needs to be replaced.


  • Freezer is working fine, ice cold
  • Refrigerator is barely cool (usually 50+ degrees)
  • There may be some condensation in the bottom of the fridge behind the deli drawer


  • The evaporator fan is a common part that goes bad, but it is a fairly easy and inexpensive fix for the DIY person.
  • Here is a link to YouTube video with step-by-step instructions and details on where you can get the fan part: https://youtu.be/EqylQnRZjU4

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I have a GE model#GSL25JFXBLB and serial# GR235559 my freezer works fine, but my fridge does not get cold. What can be my problem


Nancy - since the freezer is working fine, it is possibly the fan motor not working to move the cold air to the fridge . You can check to see if the fan is running & also watch this video on how to replace the motor.



Good video. That's a standard 80mm fan. Only the connector is different. You clip the connector off, and attach the wires to an 80mm computer case fan and save a good $100 on parts.


To Cherie Slater

28°F is not cold enough, it can be a maximum of 14°F.

Disconnect your device.

Defrost your freezer, ice is an insulator.

Restart your device with a lower temperature, your refrigerator may not be set higher than 44°F.

If the inside of the device does not heat up, your device may be OK.

Check the freezing temperature.


Homer 82


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Hi @schatzi,

Which evaporator fan did you replace, the one inside the freezer compartment or the one inside the refrigerator compartment?

Here’s a link to a service bulletin for your model refrigerator (amongst a whole lot of other GE models) that describes how to check the error codes for possible refrigerator evaporator fan problems i.e. evaporator fan inside the refrigerator compartment.

(FYI -The link to the service bulletin is a direct link to the .pdf document and not to a webpage)

If you get error codes 106, 107 or 108 displayed in Service Diagnostics then perhaps there may be a problem with the refrigerator evaporator fan, part #716 Fresh food section Diagram and that you have to get the fan kit part # WR49X25197 (supplier example only found by searching using the part number only, there are others that may suit you better)

Hopefully the tech data sheet of the mini manual is still located in your refrigerator as described in the service bulletin so that you can determine what the error code, if any shown, other than those listed above, means. Here’s what is says: NOTE: A complete list of tests and error codes can be found on Technical Data sheet of the Mini-manual located under the hinge cover of the refrigerator.

Hopefully this is of some help.

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Hello Bonnie,

All these answers but no one got it correctly. The problem is usually a defrost timer switch that usually turns on for about 15 minutes in a 24 hour period to defrost the freezer coils from any built up ice that may have formed when in the off /cold mode. If this switch dies then the freezer will warm up either due to excess ice, or just the heat from the defroster depending on the mode it was in when it died. This switch is located usually on the top side of the refrigerator plastic paneling. The cost is minimal for the part which is about $30. The actual location of this timer depends on the make & model number of your unit. Another thing to check is the vent holes (make sure they are clear of obstructions) that go between the fridge and freezer which can be checked with the back panel of the freezer removed.

Good luck!

Rich Lilja

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I have a GE cafe fridge. Freezer was not cold enough and fridge was cool.

The problem; There are two fans in the freezer compartment behind the rear wall, the black fan on the left runs cold air to the freezer box and the fan that’s white in the centre cools the refrigerator. The white fan in the centre was turning very slowly or would not turn on at all until I touched it with my finger to activate it, this fan was the problem.

The fix; In the freezer drawer compartment I had to remove it’s shelving and remove the rear plastic part at the back, there was a small cover in the middle and then the whole rear wall, just a few screws. You sort of have to bend the rear part to get the right side out first. After you pull the right side out a little you have to reach in and unplug the wiring harness from that centre fan after that you can remove the whole panel put it on your countertop remove the screws that will let the fan come off the metal brackets and then you can also pull the white fan off the little shaft from the fan motor and then look at the motor for the part number and with that part number go on Google or Amazon and search it, I got my fan from Amazon for about $100 and install it myself. Also you are laying/sitting down Between pulled out drawer in the freezer while doing this.

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To Misty

Start by de-icing the fridge and freezer with a hairdryer.

Unblocking the water outlet at the evaporator (in the fridge)

This may have solved your problem.


Homer 82

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Hallo Bonnie

It may seem stupid, but I've also experienced it before.

There was nothing wrong with the fridge compartment; but food spoiled and the fridge did not reach its temperature.

I found the cause by chance.

The door contact did not work so the inside light remained on.

I raised the door a bit until contact worked again and it was solved.


Homer 82


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In my GE refrigerator, the lower drawers are too cold and the upper part isn’t cool enough? Help!

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