My headphones don't work when I plug it into the jack?

The trouble shooting page (found here ) outlines several possible causes of this issue.

Assuming your headphones do in fact work, it might be that the device isn't recognizing them or just overrides them. If this is the case then you can manually connect and set your headphones as default through these steps..

For Windows 8 and 10 move your mouse to the top right of your screen and then straight down to bring up the charms sidebar.

a. Click settings

b. Click Control Panel.

c. Go to Hardware and Sound.

d. Click on Sound.

e. Right click your headphones in the pop-up window

f. Click connect

Hopefully this will set your headphones as the primary playback device. If this fails see the trouble shooting page mentioned above.