Why is my MacBook occasionally restarts with a kernel panic?

Question

MacBook Pro 15" Retina Display Late 2013

2.0GHz, 2.3GHz, or 2.6GHz quad-core Intel Core i7 processor (Turbo Boost up to 3.8GHz) with 6MB shared L3 cache.

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Tevfik Ali @tevfikali

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Опубликовано: 1 дек 2015 г.

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Why is my MacBook occasionally restarts with a kernel panic?

Hello,

I was dropped My macbook pro retina short while ago. It restarts randomly with a kernel panic occasionally. Screen edge is scratched and blacks at that edge is brightened some...

Macbook is not stable now, i don't want lose my work because that unexpected kernel panic problem. What should i do? Is screen can cause this problem?

I am using OSX 10.9.5 now. I ignored updates after this version because it's stable with my audio engineering softwares... Is an update also can help me?

Thanks for help already now...

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Tevfik Ali @tevfikali

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Опубликовано: 6 дек 2015 г.

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I solved my problem... Solution is so simple... I opened my macbook and checked the connector between logic board and screen... It was not well placed. I think after i dropped macbook that connector was taken out. So i replaced this connector and kernel panic problem went away. If someone who encounters a problem like that it is worth a try...

Thank you for all your concern.

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how did you do it though?

24 ноя 2018 г. из Dulla Bills

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score 3 · Answer 1 · 2015-12-01T08:15:17-07:00

Наиболее полезный ответ

mayer @mayer

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First, keep your security updates done. You don't have to upgrade the system. Kernel Panics can be hardware or software related. Keep an external backup of your data at all times. Just plug in an external hard drive and it will ask if you want to use it for a Time Machine backup. Install a good anti-virus such as Symantec. Apple is now a target because of their success, no one cares about Bill Gates anymore.

To see if something you added is causing the problem start up in Safe Mode by holding down the Shift key on start up.

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I'm using Bootcamp and Windows 7 is installed as second OS. I having this problem on Windows too. All security updates are done and i'm using Avast Mac Security 2015.

I think there is a problem which originated from hardware rather than software. What makes me think like that is this kernel panic started right after i dropped my macbook. Is screen replacement can be solution for this case? What is your opinion?

Thanks for your concern.

1 дек 2015 г. из Tevfik Ali

If Tom suggestion is over your head, I'd take it to a Apple Store or ASP and see what they would charge for a Flat Rate Repair as you may have logic board issues.

2 дек 2015 г. из mayer

Hi,

My MacbookPro 15inch late 2013 stopped booting up because of kernel panics. And when I took it to the service center they told me that the logic board needs to be replaced which would cost me around $700. No damage no software failure.. Just out of the blue it started this problem. I have started to question the quality of Apple products now.

Thanks!

30 янв 2017 г. из manish

Call 1-800-MYAPPLE. Ask about a "flat rate depot repair". It should be $357 including shipping and tax.

30 янв 2017 г. из mayer

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