Hi,
Have you tried to perform a hard reset on your phone?
Be aware that a hard reset will erase all your user data and downloaded apps. It will restore the phone to a factory default condition.
Ensure that the battery is fully charged before performing a hard reset.
Here is the procedure for a hard reset:
1. Remove the battery, wait for a few seconds, then reinsert the battery.
2. Press and hold the VOLUME DOWN button, and then briefly press the POWER/LOCK button.
3. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
4. Press VOLUME DOWN to select FACTORY RESET, and then press the POWER/LOCK button.
Be patient, a hard reset takes a short while to complete.
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