I had the same problem with a new he top load washer. Black clothes coming out with white residue streaks, dirtier than when they went in! The stopgap solution was to do a second wash cycle with no detergent but a half cup of vinegar. Very frustrating. Was definitely not using too much detergent (still happened with a half dozen different brands of HE detergent) or overloading the machine and was using liquid detergents. Tried everything the manuals and company websites said, called the manufacturer, used a dozen of those affresh cleaning tablets they recommended, multiple empty loads with vinegar, multilpe empty loads with baking soda, had a maintenance technician come and they were all of no help. Even disassembled and cleaned the %#*@ thing myself based upon a bunch of youtube videos. Months and months of frustration and unsuccessful approaches.
In the end, what eliminated the problem was using the normal wash with extra rinse option activated. Now the blacks come out clean with no residues.
It seems like these HE machines are too efficient by not supplying enough rinse water. Extra rinse made the problem go away. Definitely making me pause before buying a HE model next time.
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