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DeLonghi ESAM 3500 hot water/descale problems

Hello,

I received a DeLonghi coffee machine (used one), everything is working fine, makes coffee (soft ones, that is true) but when I press the hot water button the machine doesn't give hot water on the water spout and as well the descale procedure doesn't work.

I opened the machine and I saw that one wire is disconnected from the behind of the machine and the same wire is connected near the water spout nozzle (details in photos).

https://ibb.co/fYPzkk

Block Image

https://ibb.co/cSfGWQ

Block Image

I want to ask why is that wire disconnected, and what could happen if I will connect that wire ?

Thank you ! :)

Update (04/08/2017)

https://ibb.co/hURMgQ

https://ibb.co/nr1nMQ

Ответ на этот вопрос У меня та же проблема

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@bondan91 post some more images but zoom out. Give us a chance to see where those parts are situated on your coffemaker. Image one is the right side and image 2 is the back? trying to figure out where those locations are.

из

First image is the back of the coffee machine (left upper corner) and the second image is the front.

Here are more images:

https://ibb.co/hURMgQ

https://ibb.co/nr1nMQ

из

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The coulour of the cable is yellow/green, correct? Then it is the security grounding. Normally it does not matter if it is connected, but in case of a shortcut it would be good, perhaps lifesaving.

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Hi, same thing happened to my ESAM 3500. It would make coffee, but even though it made a sound it couldn't let out hot water, descale or froth milk.

It would give an error: "Coffee grind too fine, adjust mill, insert water spout and press ok".

I simply passed a fine wire through the larger water spout hole and it became unblocked and worked and i descaled it right away.

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Machine is grounding cofee upwards

Then asks to refill beans. Any idea how to fix?

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Onica Bogdan будет вечно благодарен.
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