Phone will not go to LTE and is stuck in 3G
My wife and daughter took their iPhone 6S Plus over to Japan for vacation and purchased a Japanese SIM card. When they returned home, their phones were stuck in 3G. I have done a complete factory reset 3 times as per the Verizon rep which did not make a difference. Apple was brought into the trouble shooting and was on a 3 way call with Verizon. Apple ran several tests which proved the phone to be working and that it was a carrier issue. Verizon has passed me along to all their tier support levels and I am not waiting for an Engineer to call me and work this out. I have been waiting nearly 5 days. Has anyone ever experienced this? I have located several things on the web but it's all the things I have already tried and nothing works. Verizon even sent me 2 new SIM cards to try and that did not work either.
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I went to turkey and did not get an international plan or anything. I took the phone for its camera and long battery use, I had a work provided international phone.
So I had the phone for a few months before the trip, I delivered(for work) up to 50 miles away and only rarely did I have 3g coverage(all 4g), good area of coverage.
So, I got back from Turkey, which went through a German Airport and one in New York, (27 hrs flight time....) well now and ever since, I have had nothing but 3g and only see 4g when restarting but only for a few minutes. I had been searching for a solution for months and ended up just dealing...
I'd like to know why I pay for 4g and don't recieve it? Also, if by some miracle anyone else has had this happen and solved the issue?
I'm going on about a year later now, and nothing. I paid cash, $570 in full and the 4 years of total straight Talk only customer! I want what I've been paying for, and I want an update! I'm 2 full Android updates behind, security protocols incl., yet others with same device are getting updates with other carriers. Why would they update a byop phone(same phone, diff orig carrier) and not provide an update for the phone I bought directly from them, for them for almost 600 cash? I believe it's locked to ST as well....
I will not buy the next model just for an updated look and nominal enhancing, Nor will I be continuing my use of tracfone in any degree if you can't take the free update alter it for ST use, and let us be happy!
Do they really believe they'll make more sales if they limit what a very costly phone is capable of? Just to change the looks of digital pixels, no physical anything, not even much effort could make alot of money potentially coming into your stream. Apparently there account has a maximum..... Bad business.
Samsung s5 CDMA, thanks you all for any help. ST like to give the runaround until you give up.... Also bad business.
из cyberlanboy09
Hi cyberlanboy09, have you tried to get a new Straight Talk SIM card? I believe mine was caused by faulty SIM. However, ST SIM is not available in local Walmart, and I don't want to wait 2 weeks for them to ship it. So, I solved my problem by switching to Net10. They are sister company.
Btw, the Net10 rep told me I can use ST SIM to have Net10 service, not sure about the other way around. If it works the other way around, perhaps, you can get Net10 SIM locally and have your ST service on it. Check with them.
Also, I think you can unlock ST phone after 3 months or so. I asked them one time but I forgot the exact duration. Check with them.
из Nick
##72786# Reset provisioning. (Do this is there's a problem)
из bob miller