1 When we turn on the tv, we can hear the voice but no picture.
We tried to unplugged and plugged again but still the screen is black
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Turn the TV on. Plug in your input device. Cable box. Or Xbox Console. Use a flashlight. Hold close to the screen. You should be able to see a picture. If you do. The back light. Of the television. Is bad That can be fixed. Relatively easily. Depending on television. If you do not see a picture. Display is bad. Too expensive.
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OK I see a picture so what I do next
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@nevwoodx1972 are you the OP of this question? If not, is it the same make and model TV? what have you checked?
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