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The Samsung Galaxy Note 5 (called the Note5) is a phablet-style phone with stylus, manufactured by Samsung, released in August 2015.

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Photos in gallery turning out blank

I was taking a selfie today,after that i wanted to edit it so i went into the gallery but all i found was black pics.never happened before

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Оценка 11
14 Комментариев

Just had the same problem w/samsung 6. The tech at verizon found the problem was with the samsung photo app. It just needed updated. Snappin' again!

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If I update the app, will I lose my pictures and will it the update cost anything on my plan?

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No, apps on your phone have nothing to do with your calling plan.

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How do I update the app? I do all the updates

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How do you update phone gallery? I deleted alot of photos reluctantly thinking it was a storage problem 8s active galaxy

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Ответов (3)

Выбранное решение

Try these 3 things:

1) Settings --> applications --> Camera

• Force stop

• Clear Data

• Restart the phone.

2) Settings --> applications --> Gallery

• Force stop

• Clear Data

• Restart the phone.

Download from the Google Play Store the following alternate apps (which are much better anyway).

• Open Camera App (better than stock camera app)

• Google Photos (replaces gallery)

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17 Комментариев:

When I click on uninstall updates, the msg pops up that All data will be lost. Does this mean that all my photos will be gone if I click on uninstall updates? Please help.

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If you uninstall updates on the App only, you should not lose the photos, you will lose settings in the app, and the app's updates only.

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Worked perfectly on my note 5, all the blanks are filled back with the missing photos.

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I had the same problem with pictures not loadng. I went into Gallery App and uninstalled updates and i got all my pictures back. They were showing up blank and black.

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did not work on my s6

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Наиболее полезный ответ

I tried the first 2 options - did not work. I also tried option 3 and another handful gallery apps - all inferior (advertisements, poor edit, poor display options, no move function) compared to Galaxy built-in. Last resort i did this:

Settings > Applications

- pick Gallery app

- memory, click 3dots at top right corner

- uninstall updates, revert to factory version

All blank/black photos reappeared.

This shows there is nothing wrong with our internal storage (or SD card). Neither are files corrupted. Problem lies with bugs in the new gallery software update.

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Оценка 23

40 Комментариев:

Oh my gosh!!! Thank you so much! This worked!!!!!!!

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This definitely works

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Will I lose photos that are already saved if I do this?

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When I click on Memory it says Nothing used in the last 3 hours so I can't see and click on the 3 dots on the top right that you're saying. Pls help what to do next..I have very important pictures that turned black.

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This is the only technique that properly works

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Bug in factory software need a to be fixed!

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