without going into too many details or asking too many questions, as a tech the first thing you do is the simple things. so I would check the sound card drivers first. Otherwise it is looking like there could be something physically wrong with the jack itself . After making sure your drivers are good since you know the headphones are good, If you can open up your computer and see is there are loose connections or shorted wires and that sort of things. I apologize for not being able to be more helpful with this one. I really do hope that you resolve your issue without having to spend money
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