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Released November 4, 2017. Model A1865, A1901. Available as GSM or CDMA / 64 or 256 GB / Silver or Space Gray. (Pronounced the same as "iPhone 10.")

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iPhone X restarting with apple logo after water got inside

Hi had took my iPhone X to beach last sunday and due to sudden wave, my iphone X under by tracks got wet, but i took the phone in less than 10 secs and saw that it was working.. But after 5 mins i saw that the phone was restarting in apple logo and did not go past the logo. (Apple logo comes for 5 secs and then a blank screen for 5 secs and so on). I did a hard reset to turn the phone off, but after 2 hours, I could see that the phone again turned on, but Face Id was not working and then in 5 min started restarting.

I completely hard reset the phone and took the phone to Apple care as it was under warranty. After a days inspection, they said that they cannot service it as it was water is inside which they identified from LCI color.

Now am struck and feeling really disappointed that this phone is not working fine and no one is out there to help in apple.

Can somebody support me with your views?

Can I have some hope of getting this serviced at-least from an unauthorized service center or any first aid I can do about myself?

Thanks For Your Time in going through my post :)

Ответ на этот вопрос У меня та же проблема

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Hi Kumar,

I am experiencing similar problem. Can I have some of your advice on what to do? Were you able to get the data back after you fixed it???

Best

из

Have you ever dropped your phone? I think your phone may need a logic board repair.

Maybe you need a mail in logic board troubleshooting and diagnosis.

из

He dropped it in water, or moisture got inside, so corrosion may be the culprit to the issue. Either way it may need board repairs if the damage is severe enough...

из

I just bought an iphone xs that was apple logo every 5s. I've tried mode reset for it, but in my laptop said "error code 4013". After researching online, I've tried to put new xs screen without face ID cable plug in. Fortunately, my macbook can restores and make it work again. But after set it up like new phone, Face ID is no working anymore. So, I've tried turn off, plug in face id cable, the phone was apple logo keep off and on like before. Now, I'm sure, I cannot plug in face ID cable(inside phone) when reset it because it will be apple logo on&off forever. My phone now works good, but no Face ID anymore.

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But what the !&&* is apple doing in all this, for this we spend our 1 lac or more, why are they advertise about the ip 68 rating, as it works in water in 2 meters for 30 min??? There are a lots of videos like this on YouTube, then why are they spread false information, my advice is please go to court and and fight with these liers, the self made best phone in the world

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That is correct Sachin. Most of the videos explaining the product durability is all faked up by the company itself giving a mindset for the consumers that the reviews are real. But truly those reviews are all paid by the company to bring up the false trust over the product.

из

So how can we convince apple not to make those false information??? so frustrating! I had water damage too... they want to replace the phone however I need to pay $600 for it.... sorry to say it but I think apple is paying their karma right now their stocks are falling down...

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Hello Avinash Kumar, first of all I would like to apologize for the inconvenience you are experiencing. Unfortunately from what you have described to me about the device's current status, it certainly seems that water has started corroding key components on your iPhones logic board. Follow the directions in this iPhone troubleshooting guide.

If that doesn’t work, my best recommendation to you is to leave the device powered off, and if you plan on servicing it yourself, to open the device up, and immediately disconnect the battery and do a power drain by holding the Sleep/Wake button for at least 3 seconds. Next you will want to locate and standing water droplets and use a micro fiber cloth to dry them. Disconnect the rear camera, display, and audio/power connections. Use 99.5% isopropyl alcohol and a Q-tip to carefully clean the contacts of any water and possible corrosion. You may want to remove both batteries and even the Logic board to inspect it for further water traces.

If you happen to find any, use the micro fiber cloth to dry them, and use the isoproyl rubbing alcohol to dry/clean the spots. After a thorough inspection, connect all of the connections, and then the battery connections. Make sure that the charging port is clear of any moisture, and plug the device into power. Next you will want to do a hard reset. If the phone is working properly, the Apple logo will appear and the device should boot.

I hope that you are able to find a solution, and if you do not feel comfortable doing the service yourself, you can always find a 3rd party repair tech to do this work for you, just know that there is no guarantee. I hope this helps. Best of luck.

~Alec

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Thank you so much Alec for your response. I had given my phone to a third party technician who is renowned in my locality. As per his diagnosis for 3 days, he said he was able to boot the phone by Changing the battery and battery flex. But still the display has a green line which is not tat visible and the Face ID is not working. they are currently working to find the schema for the Face ID of my device to make it work.

As per their estimation, it would cost 20000 INR (Arnd 300 USD) to service the mobile if at all they make Face ID and display line fixed.

My first concern is- Will they be able to clear the green line from display and make Face ID working.

Second major concern- is it worth to spend 300 usd to get this serviced? Coz once an iPhone is serviced will it continue to work without any problem?

из

If you truly love the phone, and you deem the repair necessary as opposed to a new phone, then I personally believe the repair is worth it. The green line however, is damage to the display, and can't be fixed without a new display, where you lose the face ID ability.

из

Thank You Alec :). I seriously love it and I do not mind using it without a face ID or that single pixel of green line. But my worry is hope the line does not elaborate as the time passes and the service does not affect other functionings leading to still spend for the repair further.

из

Definitely. As long as the display isn't damaged around the LEDs, the green line shouldn't expand. Since you don't mind not having Face ID, it is good to consider a replacement screen.

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Hi ,

Avinash , i have iphone xs max, but it got drenched in Rain, but in sim tray i cant see any Red Indicator, but still am facing same issue as you are facing, i.e. phone boots with apple logo for 5 seconds and then a blank black screen.

Is my Battery Gone ? as others have suggested i have kept my phone in a rice bag for demoisturizing .

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Yes Bro... Looks like your phone has attained a water damage.. All you need to confirm if so, is to have a flash light pass the sim tray and check if the red patch exists,,, (U can watch Utube vids for checking the water damage). If you dont find a red patch... all good that you can claim a new phone saying that your phone is having probs....

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I attest to having these problems also. It’s BS we spend so much for something that can’t b fixed

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hey good afternoon. so last night i was at the pool on my iPhone XS MAX and i was just sitting there in the pool by myself and i didn’t wet my phone at all and then suddenly when i got out of the pool i noticed that Apple logo keeps continuously coming on my screen and then i go on my phone and it shuts down so i plugged it on its charger and just left it there until this morning where i toke off my iPhone case and noticed it was a little wet so i immediately toke it off and kept trying to do a software update but it still keeps continuously turning off i am really scared and really need help i payed a lot for this phone which i thought was waterproof but isntt!!! i am really upset and devastated!! i travel this week and my phone isn’t working and i have calls that need to be taken, messages that need to be replied too come on now apple. APPLE I NEED YOUUU!!!!!

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Looks like it is surely an hardware glitch,,,, BTW it is water splash and not water proof as apple claims it to be.... All you can do is to check water damage in the sim tray. If not better get it claimed for a new replacement. Good luck and cheers.....

из

It happened to me today!My i phone XS max Just got dropped in the pool and it started to show the apple logo then shut then show the apple logo it’s like a loop so just put it in a bag of rice or push the volume button and then the sleep/wake button!!it should work perfectly fine.your phone may glitch a lot when ull turn it on so if it glitched again put it in a bag of rice again!IM DEVASTATED SINCE I THOUGHT IT WAS WATERPROOF BUT IT TURN OUT NOW!i started to hate apple now

из

I just bought a iphone xs that was apple logo every 5s. I've tried mode reset for it, but in my laptop said "error code 4013". After researching online, I've tried to put new xs screen without face ID cable plug in. Fortunately, my macbook can restores and make it work again. But after set it up like new phone, Face ID is no working anymore. So, I've tried turn off, plug in face id cable, the phone was apple logo keep off and on like before. Now, I'm sure, I cannot plug in face ID cable(inside phone) when reset it because it will be apple logo on&off forever. My phone now works good, but no Face ID anymore.

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I am facing same issue right now. Yesterday me and my family were visiting one island, I wanted to make some videos underwater, then i faced the same problem as you did. Additionally, when iPhone X was turning on and off it has became sooo hot, that i couldn’t even touch it. So, now it’s dead.

So angry with Apple for false claims and feature descriptions!

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tell me after this if it is okay or else still you are facing the problem.

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my phone fell in the pool and I immediately brought it out. it was working absolutely fine just that the speakers were sounding muffled. later when I got home I decided to charge my phone and now the apple logo comes on then the phone goes off into a green and black screen

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Wish I said this before it happened to you. But keep it off and take it to a place that have the heating device to dryout phones. Same thing happened to me but the water damage was to bad I had to replace my phone for about 600$

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I had the same logo flashing after phone was in pool. Worked ok for a while then flashing logo but I also got battery flat icon and plug into pc to restore after I left it charging for hours and had switched the charger on/off few times

i was on holiday so pc shop opened it, no water and gave up repair

charged it next day and just switched on

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I did notice that when charging my iPhone area below the camera was burning hot

And when it switched on the keypad didn’t work until I removed the screen protector

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I just bought an iphone xs that was apple logo every 5s. I've tried mode reset for it, but in my laptop said "error code 4013". After researching online, I've tried to put new xs screen without face ID cable plug in. Fortunately, my macbook can restores and make it work again. But after set it up like new phone, Face ID is no working anymore. So, I've tried turn off, plug in face id cable, the phone was apple logo keep off and on like before. Now, I'm sure, I cannot plug in face ID cable(inside phone) when reset it because it will be apple logo on&off forever. My phone now works good, but no Face ID anymore.

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Had this happen to my X by simply cleaning it with a wet towel for less than a minute or so. Did not even get submerged or anything.

Everything is working fine, but my volume buttons and sleep/wake are being shorted somehow. No water marks in screen or cameras (although it initially had moisture in all 3 cameras, it’s all gone now).



I opened up the phone, but couldn’t see any signs of moisture in the main part of the case, so I focused on the button switches themselves

I used a syringe to drop little droplets of isopropyl into the volume buttons and sleep/wake button while pressing them in and out. It is currently under a blow dryer with medium heat. Will update when I take it off…

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So here’s what I figured out:

1 - the volume buttons are not shorted, just the sleep button is. Since the sleep button is shorted, iOS didn’t know how to respond to the volume button being pressed (probably thought I was trying to hard reset, ergo did not change volume like it normally would)

2 - The iPhone will boot and function normally when the quad flash/sleep button connector is unplugged. They are both on the same circuit.

What I think happened was the water that was inside the rear camera also got into the flash module. Since the flash and sleep button are on the same circuit, and the phone functions normally without the circuit attached, I think this module might be shot. So I will just replace it for $20 and see if it works. Bootstrap method ftw!

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Hey. I experienced a similar problem and Apple was no help. I accidentally dropped my phone in the pool and grabbed it out right away. It was kind of working afterwards but the volume was glitching and there were grey lines across my screen. I powered it off and let it dry in front of the fan with the SIM card out. After 12 hours of this, my phone will turn on and constantly restart every 60 seconds on its own so for now it is just powered off. Apple support told me that it should be fine after only 5 hours of drying out, and after 12 it is still shot. Apple support also told me that it should be fine seeing as the iPhone 11 has an extra security feature for water resistance. If that is the case then this seems like a manufacturing problem to me?

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Apple won’t cover it in their Limited Warranty unfortunately. I was in the same boat where my phone wasn’t actually as water proof as they said it was. And an additional problem in your case is the chemicals in the pool.

I would open it up to see what’s going on. Since the water has chlorine or salt or both, it will probably corrode differently that just pure water (pool water with 40+ ppm of chlorine vs. tap with only 1- ppm).

If your pool is a salt pool, that’s a yikes Scoob. Salt will destroy your phone, if it hasn’t already.

Just open it up, see what’s drenched. If it’s all over the phone, you might want to scrap the entire phone. Otherwise, get working! Lol

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