iPhone X cameras and flashlight don't work after drop

Question

iPhone X

Apple выпустила смартфон 4 ноября 2017 года в двух различных конфигурациях: A1865, A1901 и дала название iPhone X. Доступны варианты с разными стандартами мобильной связи: GSM или CDMA; с двумя объемами хранилища: 64 или 256 Гб; двумя различными оттенками корпуса: серебристый и Space Gray.

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Chris @sixthdim

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Опубликовано: 18 мар 2019 г.

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iPhone X cameras and flashlight don't work after drop

My 1-year-old got a hold of my wife’s iPhone X and dropped it onto hard tile and now her front and rear cameras just show black and the flashlight will no longer turn on. It all was working before the drop. She has it in a case with a screen protector and it only fell from child standing height, so I’m not sure what could have rattled loose. We did try rebooting the phone a few times with no luck. Tonight I opened it up with my iFixIt kit, but I didn’t see anything obviously broken. The only sign of damage is a hairline crack on the rear camera module between the flash and the edge. I unplugged all the ribbon cables and re-seated them. The phone still boots up just fine and everything else works including FaceID, but still no cameras or flash. Could this be some other cable I’m missing that rattled loose, or maybe a crack in a PCB? I’m also wondering if a new rear camera module would fix it. Thanks for any thoughts.

Отвечено! Посмотреть ответ У меня та же проблема

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UPDATE: FaceID was working, but now it says it has disabled itself due to a problem. We have already replaced the phone, so I may dig a little deeper without fear of totally killing it :)

27 мар 2019 г. из Chris

UPDATE 2: I did a hard reset (volume up then down then power hold). Now FaceID works again as well as the front camera. The rear camera and flash are the only non-working parts now. I might go ahead and try replacing the camera.

28 мар 2019 г. из Chris

That's a piece of good news, keep us posted on the outcome, it's always useful info.

29 мар 2019 г. из arbaman

FINAL UPDATE: I replaced the rear-facing camera with a new one (from iFixIt), and it worked like a charm! Everything is once again fully operational. It's crazy how a busted camera can cause so many symptoms.

2 апр 2019 г. из Chris

It can happen when a component gets smashed that it gets internally shorted and jams the relevant lines it's connected to. Good to know everything works now :)

2 апр 2019 г. из arbaman

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Выбранное решение

Chris @sixthdim

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Long story short, I replaced the rear-facing camera and now everything works :)

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How and where?

29 окт 2020 г. из Jesse Thurman

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UPDATE: FaceID was working, but now it says it has disabled itself due to a problem. We have already replaced the phone, so I may dig a little deeper without fear of totally killing it :) — Chris
UPDATE 2: I did a hard reset (volume up then down then power hold). Now FaceID works again as well as the front camera. The rear camera and flash are the only non-working parts now. I might go ahead and try replacing the camera. — Chris
That's a piece of good news, keep us posted on the outcome, it's always useful info. — arbaman
FINAL UPDATE: I replaced the rear-facing camera with a new one (from iFixIt), and it worked like a charm! Everything is once again fully operational. It's crazy how a busted camera can cause so many symptoms. — Chris
It can happen when a component gets smashed that it gets internally shorted and jams the relevant lines it's connected to. Good to know everything works now :) — arbaman

arbaman @arbaman Репутация: 102,6к 10 54 291 · Answer 1 · 2019-03-19T00:19:59-07:00

arbaman @arbaman

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I don’t have much experience specifically on iPhone X boards, but when both cameras are involved it’s usually a board issue as what the two have in common is just power lines. Thus a rear camera replacement is a risky replacement that might not be worth attempting considering the camera price. In my opinion the potential benefit vs. the expense goes against a DIY approach as in the end you’ll probably need handing your phone to a microsoldering Pro in any case.

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Ashwath K @ashwathk Репутация: 13 1 · Answer 2 · 2020-10-26T11:35:28-07:00

Ashwath K @ashwathk

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Try sending images through watsapp to a group or individual. It would fail to send and watsapp will freeze for sometime and then crash. Try doing this few times forcefully. You will notice that the camera would have started functioning now. Also, flashlight should also work! This trick worked for me.

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This actually works !! Just worked for me too but my front camera still doesn’t work unfortunately

8 мар 2021 г. из Tash Fletcher

Can you please elaborate on this, Ashwath and Tash? Do I try to keep taking pictures from the back camera and send them to a person on WhatsApp? And then what?

13 июн 2021 г. из Salma

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Terrell Callahan @terrellcallahan Репутация: 1 · Answer 3 · 2019-08-08T13:53:16-07:00

Terrell Callahan @terrellcallahan

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1 question ? Cause I’m facing the same issue dropped on a marble floor now both camera and torch don’t work. And also there’s NO SOUND at all unless connect to external device .

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Matt C @mattc58726 Репутация: 1 · Answer 4 · 2020-02-28T13:56:52-07:00

Matt C @mattc58726

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Why was it that the flash stopped working as well? Curious since those are separate parts. Same thing happened to my wife’s phone and debating on replacing the camera module…

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I believe when iOS detects a camera hardware problem, it just shuts down the whole camera module, including the flash. Perhaps they are on the same power bus and this just prevents more damage. Kind of speculating here.

28 фев 2020 г. из Chris

Yes, if you remove camera and turn iphone on, flash doesn't work.

6 апр 2020 г. из Zeljko

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Ebika Bill @ebikabill Репутация: 1 · Answer 5 · 2020-04-18T14:36:09-07:00

Ebika Bill @ebikabill

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I’m having same issue but with just my front camera. The back one and the flashlight is working perfectly but the front is just black and I even updated my iOS version still no changes

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Same problem here, my front camera is black out but everything else including rear camera , flash, face ID are working fine.. I tried DFU mode and IOS update, nothing works. The phone was dropped and back glass is broken not the rear lens though. I got new front camera but still the same. After reading this I am thinking may be rear camera internal issue causing this issue, going to try rear camera replacing.

19 апр 2020 г. из Amir

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Tim tjen @tiam Репутация: 1 Market to you · Answer 6 · 2020-05-27T13:39:34-07:00

Tim tjen @tiam

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Hi,any luck after replacing the rear camera,because I have same ploblem, the both camera and flashlight is not working, I have been try do anything still not luck,just about a tempting to replace the rear camera.

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anoopthomas412 @anoopthomas412 Репутация: 1 · Answer 7 · 2020-06-11T14:51:29-07:00

anoopthomas412 @anoopthomas412

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My rear flash is not working suddenly I do all reset settings everything done but still not working flash please tell me what is the reason beyond this

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Joseph Garcia @josephgarc39056 Репутация: 1 · Answer 8 · 2021-02-26T20:52:55-07:00

Joseph Garcia @josephgarc39056

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Check power lines 1v8, turn phone on and check with published dc voltage values for your phone and check with multimeter.

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Salma @salma65237 Репутация: 1 · Answer 9 · 2021-06-13T23:40:04-07:00

Salma @salma65237

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I have the same issue. My front camera is working fine but my back camera and flash aren’t working. Can someone please suggest something if they figured it out?

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My iphone x just fall down and i change the screen and now my taptic engine not working face id also not working and front and rear is not working what should i do

2 окт 2021 г. из kellen munisamy

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