Samsung A40 (UK) won't charge
Hi there, Firstly, the phone we have was not listed. My son has a samsung A40 (UK) after only having it for a few months the phone stopped charging. We bought a new cable and checked socket etc but still nothing. We contacted the provider who told us to take it to car phone warehouse. They said that it was a faulty charging port and that it wasn't covered under warranty. They also said that they will wipe the phone should we chose to have them repair it, as this was their standard procedure. My son had not been able to back his phone up as it had died at this point and didnt want them to wipe it. So, as I have repaired a fair few phones in the past, I bought the part (a small circuit board pba) and easily swapped them over, however, the phone was still not charging. I even bought a second one just in case the part was faulty, but it still won't charge. I cannot perform any software troubleshooting as the phone is dead. Any help would be greatly appreciated. Kindest regards Claire xx
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Hi, I would be interested to hear how you’ve got on with this please as we are having exactly the same issue with the same phone that is only 9 months old. No damage done to the charging port but I have ordered a replacement to try to fix it myself.
Thanks in advance
из T Winter
Hi there, I'm sorry, I can't really offer any advice. I've changed the part twice (just in case the first was faulty) but it's still dead as a dodo! We have been trying to sort it with the provider but due to their shop's being closed due to Covid-19, we haven't been able to sort it. Sorry I couldn't be of any help, please let me know if you make more progress than me. Kindest regards Claire xx
Hi, I have exactly the same problem, my A40 just won't charge. I cannot find any information on the software fix, my phone still has battery so I would like to try that , anyone can help ?
из Myriam Leforestier
Whilst your phone still has battery, does it have the most up to date software? To check go to settings, software update I think and it should tell you in there the last date it was updated. If not a recent date, try clicking on install and update.
из T Winter
Had the same problem - my first A40 stopped charging after 2 months and after sending it back to John Lewis under warranty they replaced the charging port, factory reset and returned the phone. My first charge worked and then after reinstalling my apps it wouldn't charge leading me to believe it was a software issue.
I got a replacement phone which worked fine until I reinstalled the Garmin app which I thought was maybe the problem. Removed that and still get periodic problems with charging - tonight being an example! Pretty sure it's a software problem rather than a faulty charging port, etc.
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