How can I fix my mid-2011 27" iMac?
Hello!!
I’m trying to fix/upgrade my parent’s computer. A few years ago it started having issues that I presume are a virus, and they want to replace their computer.
But I want to try and fix it before they do. (It runs these “installers” that make it impossible to use, overloads the computer so it becomes very slow)
We’ve tried everything to fix it and Apple has no clue, so I thought I’d give it a shot. The best option seems to be to replace the hard drive, which likely contains the virus, and see if that helps. I also want to upgrade the RAM since it’s pretty low and it will help the performance.
Does this seem like the best plan of action? If so, what should I replace the RAM and hard drive with to make sure they can use it? Also, should I upgrade anything else?
Thanks!!
Systems stats:
- mid-2011 27”, running High Sierra 10.13.6
- 2.7 GHz core i5
- 4GB 1333MHz DDR3 RAM
- AMD Radeon 6770M 512MB
- 1TB SATA HDD
Update (06/11/2020)
@danj looking at the activity monitor, when the computer is loud, lagging, and slow, it looks like this--not my photo but its the same issue.
https://discussions.apple.com/content/at...
Update (06/11/2020)
after hours of work and calls with Apple, the computer is fixed! it had viruses called “cleanmymac”, “pcvark”, “genieo”, and one other. now for upgrading!
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4 Комментариев
Can you explain what 'Installers' you have running. Are these going off on there own or when you open the Apps Store?
из Dan
OK, let's kill off this Installer processes and delete the installer file. Clearly its a Malware type of app.
While 4 GB is on the thin side your system should still run, as the system will leverage your drives space as virtual RAM. In this case its not the fastest VRAM as its a HDD Vs a SSD. And I'm sure the drive its self is quite fragmented which is a common issue with patter drives (HD's) which are both drives..
из Dan
@danj unfortunately whenever I kill the installers using force quit, they just come back in a few hours. Apple has no clue how to fix it either
из savvy w
Let's do this first open Disk Utility see what disks you have, I think you may have a few installer volumes listed delete them.
Then, you'll need to open a fresh finder window and search for the word 'installer' to delete the physical file.
из Dan