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Следующей моделью в линейке после iPhone XS, выпущенной 20 сентября 2019 года, стал iPhone 11 Pro. Он получил 5,8-дюймовый OLED-дисплей, тройную основную камеру и увеличенное время автономной работы.

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Face ID not working after water damage

My phone got water damaged after I put it on the sink next to where I was showering, Maybe water vapour got in. After that, both the front and back lens has condensation in it but dried out after 2 days.

I went to the apple store and the worker told me that they could not do anything about it as it was water damaged hence not under warranty.

My phone is working perfectly except for the face ID and sometimes the screen will flicker. When I use face ID it told me it was not available. Also, my sister told me that the camera quality has been degraded a bit but It doesn’t really affect me that much.

Can someone help me with this? Can I fix this by buying parts here? I really wish to fix this as this phone is not even a year T.T

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Judging by what we have learned during the teardown of Face ID, main circuits of the Face ID are exposed. Once water damaged or exposed to a relatively humid environment, there might be electricity leakage or short-circuit problem that can result in Face ID failure.

Why Face ID Not Working After Repair

And for a detailed repair process, Face ID parts are complicated and difficult to repair.  A simple replacement can not fix the problem, not to mention that most Face ID parts are paired to the logic board. You need professional help.

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My Face ID is not working after I put my iPhone 11 in water so what will I need to do then and let my Face ID work again

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You can't replace the camera or the front proximity sensor/earpiece cable assembly. They are paired to the motherboard if you replace them face Id will never work again. I would find someone who does micrsoldering repair they might be able to repair it and that is small possibly. Water damaged can cause lots of problems with corrosion. But a professional would be your best bet.

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If you need help using Face ID to unlock your iPhone or iPad, authenticate purchases, sign in to apps, or if you're asked to enter your passcode, learn what to do.

Check for updates

Update your iPhone or iPad to the latest version of iOS or iPadOS. And make sure that your iPhone or iPad model supports Face ID.

Check your Face ID settings

To check your Face ID settings, go to Settings, then tap Face ID & Passcode. Make sure that Face ID is set up and that the features you're trying to use Face ID with are turned on.

An iPhone showing the screen at Settings > Face ID & Passcode.

Check that nothing is covering the TrueDepth camera

Remove anything that might be covering the TrueDepth camera like dirt, a case, or a screen protector.

If you're using an iPad in landscape orientation, make sure that your finger or palm isn't covering the TrueDepth camera. If it is, an alert might appear at the top of the screen that says "Camera covered" with an arrow pointing at the TrueDepth camera.

An iPhone with lines pointing to the TrueDepth camera, two spots at the top of screen, one on each side of the center notch.

Make sure that your face isn't blocked

Make sure that your eyes, nose, and mouth are fully visible to the TrueDepth camera. By default, Face ID doesn't work if anything is covering your mouth and nose. If you're wearing a face mask and have already set up Face ID with a mask,* make sure that your eyes aren't blocked. You might need to hold your iPhone higher if you're wearing a face mask. If you wear a face mask too high or too close to your eyes, your iPhone might not unlock.

Face ID works with many sunglasses, though Face ID with a mask isn't designed to work with sunglasses. If you're wearing sunglasses designed to block certain types of light, then your sunglasses might be blocking the infrared light used by the TrueDepth camera. Try using Face ID without your sunglasses.

  • You can use Face ID with a mask on iPhone 12 and later using iOS 15.4 and later.

Make sure that you're facing the TrueDepth camera

Face ID works on iPhone only when it's in portrait orientation and you're facing the TrueDepth camera. On iPad, you can use Face ID when your iPad is in any orientation.

The TrueDepth camera has a similar range of view as when you take a selfie or make a FaceTime call. Whether your iPhone or iPad is lying on a surface or you're holding it in a natural position, make sure that your iPhone or iPad is an arm's length or closer (10-20 inches) from your face.

Restart your device

Restart your iPhone or iPad and enter your passcode. Then try using Face ID again.

Add an alternate appearance

For most users, Face ID will continuously learn as they change. If you have an appearance that can look vastly different, you can set up an alternate appearance so Face ID still recognizes you.

To set up an alternate appearance:

Go to Settings, then tap Face ID & Passcode. If asked, enter your passcode.

Tap Set Up an Alternate Appearance.

Look straight into your iPhone or iPad and place your face inside the frame.

Gently move your head to complete the circle. If you're unable to move your head, tap Accessibility Options.

When you finish the first Face ID scan, tap Continue.

Gently move your head to complete the circle for a second time.

When Face ID setup is complete, tap Done.

Reset Face ID

If you still need help, reset Face ID, then set it up again. Go to Settings, tap Face ID & Passcode, then tap Reset Face ID. Next tap Set up Face ID to set it up again.

Get service

If you still can't enroll your face, contact Apple Support.

Only a trained technician should service your device. Improper repair, modification, or use of nongenuine Apple components in the laser systems might prevent the safety mechanisms from functioning properly, and could cause hazardous exposure and injury to eyes or skin.

This may help you,

Rachel Gomez

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