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Repair and disassembly guides for Dell printers.

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Dell E525W not recognizing (non Dell) toner and grinding gear problems

Hello,

We’re having issues with our Dell E525W toner cartridges. It’s been working fine with the non-dell toners for over a year now. All of a sudden, upon startup, the printer has been making a horrible noise of gears grinding from the area where the toner cartridges live. The printer seems to try around 5-10 times (grinding gear noise) over a minute or so and then gives up with an error.

After a few rounds of this, it told me the Yellow toner was low. With a new non-Dell toner cartridge, we are having the same problem: Horrible noise and a 093-919 error to “Check Yellow Cartridge.”

It seems possible this could be an issue with the way the toner cartridge is (or isn’t) seating in the printer. However, no matter how much I try to adjust or firmly seat the toner cartridge, it hasn’t changed.

I’ve updated the firmware to the latest I’ve found through the Dell site (01. 04. 12. 10. 3836) with no changes. Dell will attempt to help for the low price of $59, but I’d like to see if I can do something myself.

Anyone able to help? Thanks in advance.

Ответ на этот вопрос У меня та же проблема

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Forgot to mention, I also cleaned out the holes behind the toner cartridges with the "cleaning rod" listed on the Dell support page

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I have the same problem, please let me know if you know how to fix it. Thanks

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Sorry, I gave up. Got a hand me down (Brother) and donated this one to what will likely be a scrap heap.

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I am now having the same trouble; can't afford to buy OEM ink cartridges @ $250.00 from Dell!

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I know this is an old question but maybe someone else will have it. If the gears are grinding, then it is a problem with the toner cartridge. The plastic gears in the unit will skip teeth if they are hard to turn in the toner cart. So replace those toner carts that are making noise. Put them in one at a time and you will find which ones are stuck and causing the problem.

Also, DELL has never blocked 3rd party toner on the E525W. It has very affordable toners. If your carts are 3rd party and giving errors, there is a menu option "use 3rd party toner" which will disable the %toner remaining, and it won't complain at all anymore. But my 3rd party toners all come up as official dell, even with the last firmware updated they put out.

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You should have never updated the firmware - this is a rebranded Lexmark! Lexmark (but they make up for it by only playing games with non-re-chipped LRP toner and let you reuse regular chipped toner for refilling). Epson just blocks these by blacklisting the chip once it's marked as "low" on ANY Epson and stores the chip ID in memory to recall the chip data to resist resetting.
That said, the rebadged Brothers aren't prone to it like the Lexmark models... They don't pull this crap as badly as Epson does BUT THEY DO BLOCK b/w printing when you're out of color on color printers with no override to force it into B/W mode which Lexmark officially added when they released the GO line. I consider this flaw fatal.
*Unlike Epson's blanket blocking, Lexmark just blocks reused LRP (Return program) toner from being reused without a re-chip. Regular toner can be refilled and remanufactured all day, but if it's re-chipped, it will need to be overridden. The problem is while the Lexmark variants are known to have it, Dell may have removed it or you need to try some "legacy" override methods from the period Lexmark used and Dell didn't mention it can be done; look at some ~2015 Lexmark manuals.

I have no hesitation whatsoever in sending the old ones which lack the override ("continuable stop") to die; I won't use them unless there's something REALLY big in its favor like a low PC and good toner; if it's average or bordering on 100k pages, the thing can die in a scrap bin. These will shutdown when any color is out and refuse to print black only. The GO era gets a pass from this since they all have had it to date when I look (B3442 mono/C3326/C3426). This "Dell" is most likely based on an old variable Lexmark :-(.

Your best bet is to downgrade the firmware if you can find an old version online with a matching checksum and see if it works. With the 3rd party "FW bomb" Epsons you can sometimes find old firmware and how to get into recovery mode on the control panel, so it’s worth a shot to try the firmware before you re-chip the yellow toner.
IF you cannot downgrade due to a downgrade block being in place which is common with Lexmark, you will need to do it in service mode and potentially need a "service mode" firmware file (or recovery image).

Now for a 2nd workaround: It may be possible to re-chip the yellow cart as well, as another potential workaround; BUT you need the third-party toner override command to do it; as long as the hex data can say LEXMARK or DELL without issue or Dell doesn't try and uses the same LEXMARK coded chip; if it rejects the LEXMARK hex (unless you find a clone DELL hex chip; they use the same carts), no bueno. Dell will not help you with this for obvious reasons. Apple did this in the 90s with Canon printers, but they just put a new label on Canon carts. People caught on and the lack of options to block swapping by hex code (effectively) meant that people found the Canon cart number and put reman Canon carts in these Apple printers for decades even when Apple left after Jobs returned. HOPEFULLY they did the same move as 90's Apple did because of laziness.
NOTE: You will need to subtract your current usage if you chip swap the toner.

Dell is in the computer business; they sell printers because of companies who want their printer from the company they buy their computers from and extra revenue. The R&D doesn't make sense for them, so they contract it out to Lexmark or Brother - the chassis and toner style gives you a clue. This works well for us, but also puts us at a disadvantage on these Lexmarks since Dell inherits their 3rd party supply FW blocks by default even if it doesn’t bother them as much, if at all.

DO NOT TELL DELL YOU WANT TO TRY THIS. THEY WILL USE IT AGAINST YOU IN THE FUTURE!

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Thanks, too bad I didn't get here sooner. I'll continue my search and see what I can scrounge up.

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@mrerik Epson and Lexmark call them "security updates". It's only securing their revenue stream.

I GENUINELY DOUBT Dell cares about 3rd party supplies until warranty is involved. They're like Brother with multiple revenue streams.

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Have you told dell you’ve been using unofficial cartridges? If so, I suggest you take the deal.

Printers are made to break down if fed any toner/ink that does not come from the manufacturer.

Since your model comes at a relatively high price, 60 $ is your best bet.

If you try to do it yourself you will need that amount minimum for spare parts+a big chunk off your free time.

It’s just not worth it.

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To clarify, the $60 is only to get them to start the “helping” process. Any parts and time/labor will surely add on to that price.

I believe we paid $140 for it on sale. It’s lasted us around three years up to now. I can’t get myself to pay the $200+ for a set of the Official Dell toner cartridges. They’re aware I’ve been using the knockoff toner.

That being said, I’m with you on the not worth it part. I was just hoping the fine folks here might be willing to save me a couple bucks by helping me get this working for a bit longer. I’d hate to give up and get roped into the game of buying a “disposable” product. Isn’t that why this site exists? To be able to fix this junk and get it to live a decent life?

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I know this is an old question but maybe someone else will have it. If the gears are grinding, then it is a problem with the toner cartridge. The plastic gears in the unit will skip teeth if they are hard to turn in the toner cart. So replace those toner carts that are making noise. Put them in one at a time and you will find which ones are stuck and causing the problem.

Also, DELL has never blocked 3rd party toner on the E525W. It has very affordable toners. If your carts are 3rd party and giving errors, there is a menu option "use 3rd party toner" which will disable the %toner remaining, and it won't complain at all anymore. But my 3rd party toners all come up as official dell, even with the last firmware updated they put out.

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Thanks, appreciate your help. Hopefully this will help someone somewhere down the line, but we gave up on this printer a while ago and have a hand-me-down Brother that's still (mostly) working for us. For the record, these were brand new 3rd party cartridges and I don't recall if I'd ever found the "use 3rd party toner" menu option. Check those gears, y'all!

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