With the tonearm moved into the playing position, can you hear audio (noise in speakers) if you gently rub the stylus, indicating that there is power when the player is in the phono mode?
Just verifying the it is in ‘phono’ mode?
Does it still work for 45 rpm speeds, you didn’t say?
If it doesn’t work for any of the speeds selected and there is power when in phono mode, then there may be several causes.
i. Microswitch that is operated when the tone arm is moved away from the ‘at rest’ or ‘home’ position and over a record may not be operating.
ii. Faulty speed selector switch.
iii. Loose or broken belt (only if you can hear the motor operating with the tonearm in the play position)
iv. Faulty turntable drive motor.
v. Fault in the power circuit to the motor.
Since it is “new’ to prevent voiding the warranty by opening the unit to check what is wrong it may be better to contact the manufacturer about a warranty repair. Here are their details TOLL FREE# 1-877-ITECH-97 (1-877-483-2497).
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