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I forgot my phone password , how do I unlock it

The phone type is galaxy J 6 and the screen lock type is PIN, the phone has restarted and I can no longer unlock it using my fingerprints, and it is in safe mode now, I don’t care if it requires deleting data.

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I have forgot my password can not unlock my phone


I need to unlocked with out data loss


No problem, I want to delete the data


Hi @memar,

Does the phone have a Google account associated with it and if so do you know the account user name and password or can you access the account online from another device?

If it does and you know the details you can factory reset it but you will need to know the account details to access the phone after the reset when you go to set it up again.

If you don't know this information then you can't access it after the reset unless you can find an FRP bypass procedure.


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Look up how to hard reset the phone or just take it to a best buy and they can do it for u

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Thanks for the answer, but I have some questions like:

_ How can I reset the phone if I can't unlock it?


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Usually by holding power/volume up and sometimes the home button.

Hold until the device reboots, keep holding and a recovery menu should open.

You can use the volume down and up to navigate the menu, and power to select.

Look for factory reset.

Note: you may need your google account info to finish reactivating the phone after reseting the phone in this way. You could get locked at that stepped without it.

Other note: button combo is different for all devices. Do a quick search on google for your model and hard reset.

I hope this helps

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Thank you for everything and I am very grateful to you and I would be most grateful if you could answer my question:

_ I keep some account information such as name and email, but I think I forgot the password to my Google account. Can I reset the phone without it?

And what Google account information do I need?

Thank you again ?


@Queen of Uranus Hi,

You can reset the phone without it, but if the phone has a google account, you will need the account and password to reactivate the phone after the reset.

Maybe try to go on google.com and log in into your account first to see if you have the password


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If you're unable to unlock your Samsung Galaxy J6 because it's in safe mode and you've forgotten your PIN, you may need to perform a factory reset. This will erase all data on your device, but it will allow you to regain access. Here's how you can do it:

1. Turn off your device by holding the power button and selecting 'Power off'.

2. Once the device is off, press and hold the Volume Up button, the Home button, and the Power button simultaneously.

3. When the Samsung logo appears, release the Power button but continue to hold the Volume Up and Home buttons.

4. Release all buttons when the Android logo appears.

5. The Android recovery menu will appear. Use the Volume Down button to navigate to 'Wipe data/factory reset'.

6. Press the Power button to select.

7. Navigate to 'Yes — delete all user data' using the Volume Down button and press the Power button to select.

8. After the reset is complete, select 'Reboot system now' with the Power button.

Please note that this process will delete all data on your device, including apps, settings, and personal files. Make sure to back up any important data before proceeding if possible. If you have a Samsung account, you might be able to unlock your phone using Samsung's Find My Mobile service³. If you're not comfortable performing these steps yourself, consider contacting Samsung support or visiting a professional service center. Remember, these steps should only be followed if you are the rightful owner of the device.

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