Why won't my Samsung A12 turn on?

Context: I was watching TikTok and suddenly my Samsung A12 just shut down, it had a black screen, tried force resetting which didn't work, a few minutes later the Samsung logo appeared with a green line below it, then the screen was light grey with small black lines, has anyone else experienced this problem? And if so can someone please help.

Ответ на этот вопрос У меня та же проблема

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