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Use a metal spudger or Zune opening tool to remove the small silver plastic cap on top of the device.
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There are two T3 screws under the cap. Remove both with a T3 screwdriver.
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Using a metal spudger or Zune opening tool, remove the aluminum backing starting from the top. There are 5 clips on each side and two on the bottom.
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Remove the silver tape from the bottom center and the top right. This allows access to the hard drive and the battery.
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Unclick the black bar connecting the orange hard drive cable to the bottom of the hard drive. Gently push towards the bottom of the device on the black bar until you hear a click sound, it is now disengaged from the hard drive.
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Now gently pull the orange hard drive cable to remove it from the hard drive.
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Lift the hard drive from the device.
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Hard Drive Replacement Only: Check to make sure the hard drive cable is in good condition and then connect the new hard drive in the same place, following the steps in reverse order.
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Remove two more pieces of silver tape from the bottom of the device. One of these pieces is below the other.
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Remove the two T4 screws holding the headphone jack receiver on the top left corner of the device.
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Remove the two T4 screws holding the metal brackets on both sides of the bottom of the device.
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Remove the screws, brackets, and clips from the device. These are small pieces, so put them in a safe place.
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The orange audio board cable is clipped in with a small black bar, same as the hard drive cable. Un-clip the bar by pushing upwards on the edge of the black bar towards the orange cable. You will hear it click when is disengages.
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Flip the black bar to unclip the left side of the hard drive cable. You can now remove the hard drive cable.
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Remove the two T4 screws that hold the charging port on the bottom of the device.
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Remove the charging port.
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Remove the battery from the device with the cables still connected.
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Carefully lift up the mother board located at the base of the Zune. Unclip the orange ribbon cable in the same manner as in the previous steps.
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Remove the mother board from the Zune, leaving the black wire connected.
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Where can you get a zune battery? Model 1376 120GB
battery replacement can be found at https://www.ebay.com/itm/364192772728.
Where can you get a battery?
changing email and passwords are bad at the same time
On the 120 GB model, the cap in Step 1 is one complete unit. You should follow step 2 first.