It is not a matter of using Chrome, or Safari, or any other access. It is a Key problem. It also depends on the computer you are using. The set up for the key (how the key is attached) may be different from computer to computer. So first, determine if you. are using a computer made by Apple McIntosh, or the make of your computer. Once this is determined do a search to see how the keys are attached to your keyboard. It will show how to remove and replace a key.