Canon Selphy CP1200 Troubleshooting

The device could not be turned on, and the display of the device is blank and not responding

The power cable may not be plugged in. The battery may not be installed. Verify that power to device is on by holding down the power button for three seconds.

The power cord might not connected to the device. If you intend to power the printer using the power cord, make sure the power cord is securely connected to the both the device, and a live power socket.

The battery may not be connected properly. The battery pack might not be charged. If you intend to power the device using the optional battery pack, make sure the battery pack is both charged and properly seated, which will be denoted by a click as it is being inserted in the device.

Device is not printing despite a being sent instructions to print. The device could not be connected to a source or not connected to a WiFi network.

The printer could be out of ink. A notification may appear on the screen stating that the printer is out of ink. If this occurs, replace the ink cartridge. Do this by opening the ink and paper covers, and insert the ink cassette in the direction given on the cassette, until you hear a click.

The device could be out of paper. A notification may appear on the screen stating that the device is out of paper. This may be the result of either an empty or incorrectly inserted paper cassette. Open both the front cover and the paper cover. Remove the cassette from the printer, verify that it is empty, add more paper into the paper cassette, laying it flat and glossy-side up, and reinsert it into the device. If the cassette still has paper, verify that is of the correct size, and reinsert it into the device.

The WiFi button has not been turned off. Verify that that device is connected to WiFi. Press the menu button and navigate to the WiFi settings option, and make sure the device is connected to a WiFi network. If it is not connected, navigate to the connection settings option to connect your device.

The printer has been used too much in a given amount of time. Over the course of normal operation, the printer may get hot and need to cool down. Wait until the device is cool and attempt to print again.

Device is connected to a photo source such as a camera or SD card, but is not printing. There may be an issue with either the physical connections to the device, or the photo file format.

The memory card might be inserted in the device. Make sure the memory card is properly inserted in the device, making sure that it is inserted right side up. Also verify that the leads of the memory card are clean and free of dirt or dust.

The USB cable the device came with might not be connected. Make sure an appropriate USB cable is connected to both the camera and printer. Turn on the camera to verify that it has charge, and if not, charge the camera before proceeding.

The wrong type of memory card might be connected the device.The memory card inserted may not be of the SD, SDHC, or SDXC type accepted by the device. If your memory card is not of these types, use an adaptor to connect your memory card to the device.

The file you are trying to print could be PNG, PDF, TIFF etc. The device can only print files with of the .jpeg or .exif format. Make sure that the photo files you are trying to print are of this format, converting them if necessary. If you are printing from a camera memory card, check the settings and make sure that the photo format is one of the supported formats.

Printed photos are obviously of poor quality. The photo paper may be dirty, or a mechanical issue may be occuring.

Make sure that the paper in the cassette is free of dust and dirt, which may distort the image printed. Remove the cassette from the device, open it, and inspect the paper to make sure that it is clean.

Printed photos may have lines left by defective print rollers. Instructions to replace the print roller page may be found at https://www.usa.canon.com/internet/porta....

Sources of magnetism could be interrupting printing. Make sure that the device is away from any strong sources of magnetism, including devices that may emit strong electromagnetic signals, as these may disrupt device printing. Common strong household sources of electromagnetism include, but are not limited to, vacuum cleaners, microwave ovens, and fluorescent lights. Make sure these are either off or kept away from the printer while printing.