NOTE: All links lead to Google for now. They will be replaced with the real URLs when our guides are complete.

Your computer will not boot up.

If the laptop will not turn on, the battery may have completely lost charge, in which case you need to plug in the power cable. Wait 60 seconds after plugging in the cable and try to turn on the laptop.

If the laptop turns off randomly and is unusually warm to the touch, place the laptop on a cool, smooth surface and allow the computer to cool down. Once the laptop is cool, turn it back on.

The underside of the laptop may be unusually warm.

The fan which keeps your laptop cool may be covered so make sure the fan is unobstructed. If the laptop is on a cloth surface, place it onto a cool, smooth service for further use.

If your laptop fan sounds like it is rotating unusually slow, dust and other debris may have collected on the blades of the laptop’s interior fan. This may mean that your interior fan needs to be cleaned. See our Fan replacement guide in order to access the fan, and use a can of compressed air to remove dust or debris.

If you cannot hear a fan running on the underside of your computer, excessive dust or debris have have collected on the fan over time. This can cause the fan to jam or break. If if there is blockage, the fan may need to be replaced. A guide for this can be found here.

Parts of your screen are broken or lack images.

Dirt may collect on the screen, obstructing images. Use a clean, dry cloth to wipe the screen. Microfiber cloths can be found at any hardware or electronic store and are recommended.

Over time parts of the screen may malfunction, distorting images. This will require the screen to be replaced. A guide for this can be found here.

Inserting disks into your computer prompts no response.

If a disk or CD becomes scratched or dirty it can become unreadable by the laptop. Remove the disk from your laptop and inspect the underside for any scratches or smudges. If scratches are found, disk may need to be replaced. Smudges or dust can be cleaned with soap, water, and a cloth. Microfiber cloths are recommended and can be found at many hardware and electronic stores.

Sometimes a laptop fails to read even a new, clean disk, which means the disk drive is broken. Insert a clean, blank disk into your laptop disk drive. If the disk cannot be read, or an error message appears, the disk drive may need to be replaced. A guide for this can be found here.

Programs may close and delete unsaved work randomly.

If your applications are running unusually slow, you may be trying to run more programs than your laptop can handle. Oftentimes the laptop reaches a maximum number of programs that its Random Access Memory (RAM) can support. Try closing some of your applications. Make sure to save any work before closing the program.

If closing some unused applications does not speed up your computer, the laptop may need to be restarted. Sometimes background processes may be running on your computer that are unnecessary. Restarting your laptop will automatically close all programs and processes. Closing these programs will allow RAM to reset and be available for other programs.

It may be the case that your laptop simply cannot handle all the applications installed. Some programs you are using may require more RAM than you have available. If your applications are using more RAM then available, you will need to install additional RAM to your laptop. A guide for this can be found here.

Some saved files may not be able to open or are missing completely.

If you cannot find a saved file, it may have been moved to another folder. Files may have been saved in other locations that you are not familiar with. You can search your computer by using your start menu. Click on the icon ‘Start’ located on the bottom left side of your screen. After opening the menu, you can use its automatic search field. Type in the name of your missing document and your laptop will search for the saved file.

Sometimes outside viruses can corrupt files in your laptop. If you have a virus scanning software, running it should detect any viruses in your computer. Antivirus programs are very useful in protecting your computer and saved files. If a virus is detected, the program should give you the option to quarantine or delete the virus.

If your computer does not allow you to save additional files, you may wish to delete some unnecessary files. Another solution is to install a new hard drive with more memory. A guide for replacing your hard drive can be found here. Be sure to back up all files and programs before installing a new hard drive.

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