The Camera Won't Turn On.
No matter what you do, you can't get your camera to turn on.
Are the battery and AC adapter correctly connected?
Check the battery and the AC adapter connection and that the wires are properly connected.
Is the battery sufficiently charged?
Make sure to use a battery that has been charged enough to power the camera. If the battery does not have enough energy stored or if you are unsure, plug the camera into its charger and let it charge for a few hours or until it is fully charged before use.
As the power is turned on, it turns off immediately
No matter what you do, the camera won't stay on.
Is there sufficient charge on the battery to power the camera?
The battery may have not properly charged. Charge the battery or consider replacing it with a charged one. For help with battery installation, refer to our battery installation guide.
Images Won't Record on the Camera
The camera can take pictures, but the images are not saving.
Does the camera have a memory card?
Check the memory card compartment to see if there is a memory card inserted. If not, place a memory card inside the proper slot in the camera.
Does the memory card have sufficient space to save pictures?
Check the capacity of the memory card. If the memory card is full, consider replacing it with an empty one. Deleting pictures/video from the memory card can free up space. You can delete pictures from the memory card by manually deleting them on camera or by inserting the card into a card-reader and deleting them through your computer.
Is the camera in picture taking mode?
Make sure the camera is in the right mode to take and record pictures.
Images Won't Display on the LCD Monitor.
The camera is on, but nothing is showing on the LCD monitor.
Is the LCD monitor set to off?
Press the [DISPLAY] button to turn the monitor on. The [DISPLAY] button is next to the LCD monitor near the bottom right corner.
Is the LCD screen damaged?
Check the LCD screen for any visible cracks. The screen may be broken and need a replacement. For help with LCD screen installation, refer to our LCD screen installation guide.
Images are Difficult to See on the LCD Monitor.
The monitor is displaying an image, but the image is too dark or too bright to see.
Adjust the brightness of the LCD monitor.
Under camera settings, adjust the brightness of the LCD monitor until it is to your liking.
The flash does not light.
The camera is on, but the flash does not light.
Is the flash mode set to forced OFF?
You can go the menu and change the flash mode to AUTO or ON.
The image cannot be played back.
No matter what you do, you can't play the image back.
Is the memory card inside?
Make sure that the memory card is inside the camera and placed in the proper slot.
There are no images in the memory card.
Make sure that there are images on the memory card to view. You can connect the camera to your computer and check if there are images on the memory card.
The settings are not memorized.
The settings are not memorized after turning the power off.
Is the memory card inside?
Check to see if the memory card is in the camera.
1. Press the [MENU] button.
2. Select [SETUP] and the setup menu will be displayed.
3. Select [MEMORY] and choose to be [ON].
4. Press the [MENU] button twice to make the menu disappear.