How long did you have the charger connected before trying to turn on the laptop?
-
If <15 minutes then leave it charging for ~2-3 hours and then check if it turns on ''with the charger still connected.''
+
If <15 minutes then leave it charging for ~1-2 hours and then after this time, check if it turns on ''with the charger still connected.''
-
If it does turn on OK create a [https://www.tomsguide.com/how-to/how-to-check-battery-health-in-windows-10|battery report] to check the condition of the battery in the laptop.
+
If it does turn on OK create a [link|https://www.tomsguide.com/how-to/how-to-check-battery-health-in-windows-10|battery report] to check the condition of the battery in the laptop.
When you have the report, compare the ''Design Capacity'' value versus the ''Full Charge Capacity'' value. For a good battery they are nearly the same value.
You can work out as a percentage the condition of the battery by using the formula ''Full Charge Capacity value x 100 ÷ Design Capacity value.''
If the percentage is <40% you may wish to consider replacing the battery.
-
If you decide to replace the battery here's the [https://dl.dell.com/topicspdf/latitude-e7470-ultrabook_owners-manual_en-us.pdf|owner manual] for the laptop that will help.
+
If you decide to replace the battery here's the [link|https://dl.dell.com/topicspdf/latitude-e7470-ultrabook_owners-manual_en-us.pdf|owner manual] for the laptop that will help.
Go to p.11 to view the procedure to remove/replace the battery. Search online for ''J60J5 battery'' to find battery suppliers that suit you best.
Hi @ayobolu
How long did you have the charger connected before trying to turn on the laptop?
If <15 minutes then leave it charging for ~2-3 hours and then check if it turns on ''with the charger still connected.''
If it does turn on OK create a [https://www.tomsguide.com/how-to/how-to-check-battery-health-in-windows-10|battery report] to check the condition of the battery in the laptop.
When you have the report, compare the ''Design Capacity'' value versus the ''Full Charge Capacity'' value. For a good battery they are nearly the same value.
You can work out as a percentage the condition of the battery by using the formula ''Full Charge Capacity value x 100 ÷ Design Capacity value.''
If the percentage is <40% you may wish to consider replacing the battery.
If you decide to replace the battery here's the [https://dl.dell.com/topicspdf/latitude-e7470-ultrabook_owners-manual_en-us.pdf|owner manual] for the laptop that will help.
Go to p.11 to view the procedure to remove/replace the battery. Search online for ''J60J5 battery'' to find battery suppliers that suit you best.