A general purpose laptop released in 2010 with a 15.6" screen.
my laptop will not load up past the starting windows icon
Это хороший вопрос?
What version of Windows are you currently using? Did this appear upon powering on the computer or after restarting it?
my acer is running on a version of windows 7
The system could be showing this due to a variety of reasons. If you can review Fixing Windows Devices That Can't Start, it may shed some light on helping your computer start normally again. Since the problem could be a result of a hardware or software problem, I think this guide provides a good explanation that could assist with your troubleshooting the issue.
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