Kindle1 full battery drain, screen frozen in criss-crosses, restart NG
Battery was drained. After full charge, the screen continues to have two images criss-crossing each other, and the 40-second restart does not cure. Also, once restarted and the menu selected, the screen image does not display the factory reset menu choice, so I have not been able to select "Full Factory Reset". What to do?? Any full screen menu images available to show screens so steps can be taken to follow instructions?