My phone says there is an upate . I try to download it and it just say

My found says it is downloading new updates but the percentage downloaded never moves off of 0%. It has been at least 3 hours of trying to download over WiFi. Please help

Ответ на этот вопрос У меня та же проблема

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Hi, Can you access the internet OK when using WiFi?

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if the phone is from Wal-Mart or is a Straight talk wireless , they don't update there phones firmware , even if there is an available update , so you can get the unlock code from where you bough it , if you have had it for at least 1 year it is a federal law that they provide you that code , once its unlocked you have more control and options of your phone , you can even switch carriers if you want

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The phone is a cricket phone but was hoping to switch to family mobile. And I bought it in June of last year but it hasn't had an active network provider I have just been using it over WiFi.

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Yes jayeff Rican access google over WiFi I just cant sign into anyof my accounts. And I still cant do a system update. It still says downloading but no progress

It is very frustrating. I probably shouldn't have done a factory reset

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Hi, I'v probably not understood you but can you sign in this way at all buy going to this URL using a browser via WiFi as you can access the internet

https://accounts.google.com/ServiceLogin...

You may have been locked out by a factory resetting but should be able to get in if you have the correct email address and password.

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