Printer won't stay connected to network, drops constantly!

After a lightening strike, my Arris router had to be replaced.  After that, when my Brother Printer MFC 8710-DW would sleep, it would disconnect from my iMAC (OS version 10.13.6).   Here is the series of things I did, and what happened. It appears so far that my connection is no longer being dropped.  This took several hours, and hopefully my writing this will save someone else similar frustration and time.

1.     I installed new printer drivers from the Brother web site; this did not seem to help.

2.     I installed new printer firmware from the web site, this did not seem to help.

3.     While the printer was temporarily connected, I went to settings>  printers and faxes> options and supplies> Show printer webpage> network>Protocol>  and deselected “air print.”  This did not seem to help, but I left it deselected.

4.     Then I went to “show computer webpage” as above, then >Network> clicked on IPv6(wireless) button, then clicked to “enable IPv6.” My printer still disconnected from the Mac upon sleeping.

5.     I enabled CUPS Interface for my Mac. This, perhaps in addition to the above, kept me connected to my printer.   Here are the details on CUPS

CUPS = Common UNIX Printing System.

It ay be disabled by default on a MAC

To see if CUPS is disabled on your printer, go to:

http://localhost:631/printers

If you see a screen “Web Interface is Disabled” then your MAC does not have CUPS enabled.

To enable CUPS:”

Go to the Top right of your mac, and select the magnifying glass.  This brings up a spotlight search box. Type “terminal” (don’t include the quote marks) in this box. That brings up another box.  Continuing on the last line of the box,  type in or paste in (without quotes):  “cupsctl WebInterface=yes” and then hit either the return or enter button.

Now go back to the http://localhost:631/printers site and look for your printer.  If it is there, you have activated CUPS.

Once I did this, my computer stayed connected to the printer.  The printer never does show up on my Arris Router Client list, but it remains responsive to my print commands.

HERE IS THE SOLUTION: If you've recently switched from 2.4GHz to 5GHz wifi - this is the problem! Brother printers cannot connect to 5GHz wifi, but if you ask your internet provider, they can split the combined network into two separate networks, a 2.4GHz one and a 5GHz one - then connect your printer to the 2.4GHz!! I spent far too long trying to figure this out, so I hope this saves someone the hassle.

Hello I have had a Similar Problem With My Printer Today & Here is How I fixed it With -

• Firstly You need to Identify the Problem Because in Case of frequent Connection it is seen that Most of the time its the WIFI Router Which is Causing the Problem. WIFI Router Firmware Needs to be updated & Working-
• Now Go to Your Router Login & Find the security Authentication type. If Your Using WEP Security type then I recommend Using WPA2-PSK Security.
• Check Your Printer Driver & Update it to the latest Version of Available Printer Driver.
• Uncheck Printer Offline Mode in Printer Settings.

To Find the Complete Fix Go to Printer Offline & Frequent Connection Fix Lets see if the Helps you Fix the Problem. Do Comment & Let me Know How it went.

This is an old thread, but I’m still having the same issue with my Brother printer. I don’t have a permanent solution, but I have observed a few things that may help. Note that I did start off with your typical home wifi/router combo unit I’ve upgraded to professional level stand alone gear from Ubiquiti Networks to provide an advanced level of management and coverage across my house.

1) I don’t think this is an issue with the printer losing WiFi connectivity, but more of the printer not waking up.

From Unifi Controller I can see that the printer has an active radio connection to my access point.

2) The printer always wakes up and prints when I print from my Mac (which uses CUPS), but has always been an issue from Windows.

3) When I can’t print or access the printer’s web interface, I can issue a “reconnect” command from my Unifi Controller.

Windows will immediately communicate with the printer and print whatever is in my local queue after issuing the command.

My educated assumption what is happening is that after the printer goes into sleep mode, printing from the Mac does something that sends the correct signal to wake up the printer that Windows does not.

From Unifi Controller I can see the printer’s wifi radio is communicating to the access point, even when I can not reach the web interface (direct IP) of the printer. This would point towards a TCP/IP level “wake on lan” type function that does not work correctly on WiFi, as both Brother’s support and other internet postings have pointed out that moving these printers to a wired ethernet connection seems to fix this issue.

The fact that the web interface doesn’t respond after it goes to sleep points to an issue with Brother’s implementation of its wireless/IP subsystem. It may be a chipset issue given that newer models with 5Ghz support (meaning they have different radio chipsets) are reported to NOT have this same problem. I also put some blame on Windows for not sending the same wake-up signal that printing from Mac’s do send.

The other lesson learned for me is that these older 2.4Ghz Wifi models should not be recommended for use with Windows unless you are printing directly via USB or Ethernet.

If you cannot connect your brother printer to the wifi, here is the steps to troubleshoot the brother printer issue. you can use them to get your problem resolved.

1. Check the network password, ensure that you are typing the correct password on your printer.
2. Check the wifi signals, and reset the network signals.
3. reset the network settings, and reconnect the printer.
4. update the printer.

After following all these instructions, you will be able to connect your printer to the wifi. somehow if your brother printer not connecting to wifi. visit askprob blogs to fix the problem.

Hi,

I have a Brother MFC-L3750CDW and an ASUS router. My printer would typically work fine after a reboot of the printer and/or the router, but after several hours it would stop accepting new print jobs. Brother support was not really any help and I was ready to throw my new printer out the window. I suspected that the wifi connection would drop silently (even though it still shows connected) and I refused to believe that my printer needs to be within 5 feet of my router (mine is about 20 feet away through 3 walls). All of the above ideas may help but were not sufficient to get my printer to stay connected. After hours of internet searching I discovered an obscure posting with an ASUS router setting that fixed the problem completely for me, and the printer connection has been stable for over a month now. I can also print directly from my iPhone which never used to work either.

Using your browser address bar, log into your ASUS router admin menu (typically http://192.168.1.1), then click on the Wireless menu on the left side. Go under the “Professional” tab and scroll down to find the “Airtime fairness” setting. It is probably enabled by default, but this is causing the printer to silently lose the Wifi connection, so switch it to “Disable”. As far as I can tell, there is no real issue with turning this setting off. I think it is to prevent some devices from monopolizing the Wifi network, but I haven’t had any problems with it turned off, and now my printer works great! I don’t know if a similar setting exists for non-ASUS routers, but if it does, try turning it off. Airtime fairness not compatible with Brother printers as far as I can tell. I don’t know why Brother tech support doesn’t seem to know about this router setting, maybe it’s unique to ASUS. Happy printing!

According to Arris, “Wi-Fi printer(s) may lose the Wi-Fi connection after going into sleep mode with some period of inactivity. Although the printer was working normally after installation, it cannot successfully reconnect to a secure W-Fi network after coming out of sleep mode and is activated for use. The cause for the loss of connectivity has been isolated to an incompatibility issue with some Wi-Fi printers and how they maintain a secure Wi-Fi network connection to the Wi-Fi Gateway.

Power cycling or resetting the Wi-Fi printer will usually solve the problem and needs to be performed each time the Wi-Fi printer awakes from sleep mode. If the power cycle doesn't resolve the issue, use the following workaround. The workaround consist of creating open Guest Wi-Fi Network with MAC address filter in the SBG6900-AC to allow connection only for the Wi-Fi printer.

https://arris.secure.force.com/consumers...

So far the only thing that seems to have fixed this for me (1 month and counting, since it would normally drop off the network every several days after router and printer reboot), new router had the option of bonding the current assigned IPv4 address to the printer and has not had an issue since.

So look up how you can bond or assign IP addresses to the printer within your router/Wi-Fi setup, or set the router to static IP address allocation.

Following these steps should resolve the Printer Keeps Disconnecting From WiFi Network.

1. Try connecting to the printer with a cable. This allows you to see whether the WiFi signal is the issue. If your printer works via a USB cable, then you know you need to move it.
2. Check the printer queue. A print job with an error may be holding up the line, in which case, you simply need to cancel it. A large document can also take longer than expected to download and process.
3. Reboot the printer. If you've owned any piece of technology in the last 20 years, you know the drill. Unplug the device, wait a minute, and plug it back in. Often that's enough to fix the problem.
4. Make sure the firmware is up-to-date. Manufacturers roll out updates to address bugs, vulnerabilities, and other issues—including connectivity problems. "In some cases, we've seen updates to routers and computers disrupt connections to printers,"
5. Reset the printer. This is your "nuclear option." If all else fails, it will clear every setting, including your WiFi login info, so you can re-establish the connection. The directions for performing a factory reset vary by brand and model. If the printer has a liquid crystal display, the command is found in the printer's settings menu. On some HP models, you have to power down the printer, unplug it for 30 seconds, and turn it back on while holding the Resume button for 10 to 20 seconds.

If your printer won't stay connected to the network1-855-324-7676 it could be due to a weak Wi-Fi signal outdated firmware or incorrect network settings. Try restarting both the printer and router, ensuring they’re within range of each other. Updating the printer’s software or resetting network settings might also help resolve the issue.

Hi,

I know this is an old thread, but i thought I would add this in case anybody is still having this issue. When I bought my new router, the printer wifi would connect, but then it would drop off after a day or so, and then i would need to reboot the router, or printer to get it to reconnect. I searched all these forums and tried all the suggestions and got nowhere. In the end I did a factory reset on the printer and set it up as if it was new, printer has been connected to wifi for a week now with no issues. Hope this helps somebody.

I changed to 2.4 GHz from 5GHz and it solved the issue with Brother MFC-L2700DW. I have UnityMedia connection in Germany and after changing the router and upgrading the speed I started facing this issue . I did reset my printer few times without help.

Finally logged in to router and changed it to 2.4Ghz by disabling 5Ghz.

Hope this helps.

No IPv6 on my 845-mfc wifi printer. It’s super-annoying as it wasn’t a cheap printer, and is also a scanner/fax/scan to email machine for us. Static IP doesn’t seem to do it either. There’s also no real way to hardwire the printer to the network. Brother - how about fixing this issue????

EASY answer! When you update the firmware on orbi, it messes up the brother wireless. No idea why but this works:

use a paper click and press the reset button on the back with a simple click. Don’t hold in. The lights will turn on. Then press the black sync button on orbi. Two minutes later it resets the DHCP and it’s back working.

After noticing that the problem seemed to be related to my windows computer and not printing from iPad am trying this fix. I found.just changed

molan ∙ Dec 22nd, 2014 at 10:27pm

also make sure the print driver installed on the users computer is using a TCP based port. Many of these printers like to create a WSD port even though you select TCP during setup. WSD is horrible for just stopping and not working on its own

For those of you that didn’t resolve your problem after following the Most Helpful Answer above (turning on IPV6 on your printer): Disable IPV6 on your router. Did the trick for me. Instantly. Didn’t have to reboot my printer or any network devices that print to it - the printer simply popped up instantly.

Printer: Brother MFC-L3750CDW w/ Main Firmware Version Q; Sub1 Firmware Version 1.59

Router: ARRIS BGW210-700 w/ Firmware v2.7.7

My MFC-L2700DW was dropping connection after 10 minutes after I setup. I would have setup from scratch more than 25 times.

 After reading this page,  I tried NETWORK, WIRELESS, TCP/, IPv6, then clicked Enabled. No wireless connection dropout for 12 hours then it said "Check connection". Then all I did was, restarted the printer. Since then (a month ago) there is no connection loss! Great relief. Thanks everyone.

Thank you everyone, especially poster Gray Bright above, for telling users to enable IPv6 Internet Protocol Version 6 on their wireless printers.  This solution solved the frustrating connectivity problem that plagued me for many months after I installed a new wireless router.

Running into a similar problem with a Canon MF260 printer. The printer goes to sleep for power save and apparently stops renewing the DHCP lease. I can use the setup menu to re-enable WiFi using the stored password on the printer and everything works as expected. I just have to manually wake the printer up and, apparently, go through the setip menu. The printer needs to have something like “wake on LAN” but from wireless.

So I tried everything….. I set a dynamic IP… Would work for a while and stop working and would say printer not connected.. I didn’t want to have to reset router and printer each time. The fix: I had to hard wire my printer to the router, now it doesn’t lose connection. pc’s can still print wirelessly to the printer…

Hi there

I just took 10 minutes to read every answer and comment on this and here is you can solve the problem.

Dropping the internet or connection can be a difficult thing to locate because of the devices involved. here is how you do it =

Connectivity distance - if your printer is away from the router depending on your router range then this may be the cause of the issue. if there are thing walls it also causes interference in wireless connection. please Bring the printer or router closer to each other or install a wifi range extender.

Outdated Printer or Router driver- please update the router firmware or printer driver to make sure the technology and compatibility are in sync.

Encryption Type - some printers do not support or work well with diffrent types of encryption types or security protocols and this very well could cause frequent connection with in printer to the wifi network.

IP Conflict - if your printer is assigned the same IP like any other device in your network by your wifi router then this very well could also cause trouble. please log in to the router and check for the issues.

if the above solution does not solve the problem try the reset the printer and reconfigure it from start.

there are many ways and methods to connect the printer with the router. here is the best methods to configure the connect brother printer to wifi network and if recommend using the WPS method to connect the printer with wifi for better connection.

It has NOTHING to do with connectivity distance, outdated router/driver/printer or anything else. It’s a compatibility issue, specifically with packets. Brother is not compatible with ASUS, UBEE, EERO or ARRIS. Here is the correct answer directly from Brother:

     - Arris or UBEE Wireless Gateway Users: We have found a link between Arris or UBEE Wireless Gateways and Brother devices, which may cause frequent wireless disconnection. Our engineers and technical support team have thoroughly researched the situation, including consulting with both Arris and UBEE Interactive. We've found that due to the specifications of the Arris and UBEE Wireless Gateways, we do not have the ability to stabilize their wireless connection with the Brother device. For a better overall network connection, we recommend using your Brother device with an Ethernet cable connected to your router, if supported by your machine's specifications. You may also use a USB cable connected directly to your computer. Brother cannot offer any further assistance with this issue while using an Arris or UBEE Wireless Gateway.

     - EERO Router Users: We have found a link between EERO routers and Brother devices, which may cause frequent wireless disconnection. Our technical support team has thoroughly researched the situation and found that due to the specifications of EERO routers, we do not have the ability to stabilize their wireless connection with the Brother device. For a better overall network connection, we recommend using your Brother device with an Ethernet cable connected to your router, if supported by your machine's specifications. You may also use a USB cable connected directly to your computer. Brother cannot offer any further assistance with this issue while using an EERO router.”

https://help.brother-usa.com/app/answers...

Go into the router settings and turn DFS channels off and wait a minute or 2. If it works leave it like that or try turning DFS channels back on and see if it works. If not, turn it back off

I've been battling the "printer disconnects from Wi-Fi problem" for 6 months, maybe more. I've tried so many things and I'm determined to not give up. I see this as a widespread problem so I thought I'd share what I've learned with the world. So relax, get a cup of coffee, and read on.

I have a windows 11 pro OS and a TP Link AX 3000 4-stream Wi-Fi 6 router and a brother Wi-Fi (only) printer. My printer is in a closet 40 ft away from my router which is in another closet. My Wi-Fi is configured to use both 2.4 GHz and 5 GHz channels (Smart Connect) and I'm convinced that that actually seems to work fine. Many devices only work on the lower band, but that seems to get negotiated without my intervention other than I believe there is a setup in the router configuration to enable that feature. I was pretty frustrated because I do have an increasingly large number of devices (clients) using Wi-Fi in my house: 2 pc's, 2 android cell phones, 3 Sonos speakers, 3 WAC fans, one TV, one water softener, one humidistat in my crawl space, one Honeywell HVAC thermostat, and of course my printer.

To cut to the chase, my biggest problem, by far was the Honeywell thermostat. It does not play well with others. It interferes with the Sonos, the printer, and even the TV! The TV would not respond to remote controller commands as quickly as it did before adding the thermostat to the LAN. That was strange and troubling. I wrestled to get the Sonos working for weeks. But the problem was that Honeywell Home thermostat. The thermostat worked fine, it would control the temperature in the house remotely, but for some unknown reason, it interfered with Sonos speakers, Sony TV and the Brother Wi-Fi printer. Once I disabled the Honeywell thermostat Wi-Fi and got all other clients back on line, my life improved. My home Wi-Fi stability was mostly restored. The thermostat does work, only without WIFI. I don't know what the specific problem is but it is not a priority in my life to solve at this time.

There is another slightly less annoying problem causing my printer to go offline. I believe it has to do with auto updates on the printer and the router. It seems that whenever there's an update, the printer goes offline and cannot be restored without a hard (power) reset on the router. These auto updates can be disabled, and that is what I have done (both auto firmware updates for the printer and the router). I believe it's best to manage these updates somewhat infrequently, by me, and not randomly by the manufacturer and not frequently.

So, keep in mind you may also have multiple problems hindering smooth Wi-Fi operation in your home. Please keep sharing your Wi-Fi troubleshooting wisdom. I believe Wi-fi is an ever evolving technology and new issues probably lie ahead. Good luck.

Cheers!

I tried all the tricks including rebooting and resetting, turning on ipv6, WPA configs with no luck. The only fix is to set up static IP in my case. I guess the connection failure thing is indeed related to the router. For anyone curious, I am using hitron CGNN-2250 and Brother 3290CDW.

Brother MFC J4340DW and ASUS RT-AC88U Router.

I have had this problem too but none of the advice in here was able to fix it but I have found a solution that now works for me.

I have the Brother MFC J4340DW printer and an ASUS RT-AC88U router. You need to log into the Router go to >wireless>professional> and then disable "Airtime fairness" and make sure you do this on both 2.4 and 5GHz bands. This worked for me, my printer no longer goes offline. Also if you are having problems with your Sonos speakers not connecting this will fix that too

I will happily pay $1,000 next time for a printer that isn't made by Brother. I'm so sick of having to restart my wifi so this POS reconnects. I'm not a tech guy, I simply don't understand what some of these recommended fixes mean. Another tech company that doesn't give a $@$* about its products or customers - just keep forcing us to upgrade so you get richer you greedy &&^&*.

The problem isn't with brother, it is with the router/modem. It is a packet problem and it happens with certain printers When you use a combined router modem in one. This problem originates with wireless . routers made by Asus, Arris, and UBEE.