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The Motorola Moto Z2 Play was released in June of 2017. It has a 5.5 inch screen and a non-removable Li-Ion 3000 mAh battery. Its rear camera is 12MP and its front camera is 5MP. Model number XT1710.

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Screen turning Black when using

Whenever I open an app randomly the screen turns black but the I can still hear the music I am listening to

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Выбранное решение

Try this first

To reboot the Motorola Moto Z2 Play, press and hold the power button on the side of the Motorola Moto Z2 Play until the screen turns off.

Update: Alright, I'll list parts and guide. But honestly it sounds like software, and parts aren't cheap. You should try saving your data and doing a restore




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I have tried this but it didn't work


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First thing you must understand if is an hardware or software problem.

In my case it was an hardware problem.

During display substitution proximity sensor was not clean or some glue went above it, or the display was not enough attached to the body (too much pressure breaks the display, too low let it lifted….not easy to mount it properly)

I cleaned all the area in the upper part of the phone, i removed the old glue.

With the display still mobile i tried an app called “Proximity Sensor Reset/Repair” by Mobile Direction.

I did the test (green light means sensor not activated - red light means sensor activated), i did a new calibration, reset phone and it worked.

No more blank screen during calls.

If i put the phone near or far it blanks or lights up…..problem solved (Moto Z2 Play)

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Rehan Khan будет вечно благодарен.
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