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I cannot get my controller to sync to the Xbox. When i press the side button on the Xbox it will not enter sync mode. if i plug the controller in with a USB cable it will work like normal, but the second I unplug the cable it disconnects. I have already tried a factory reset of the system and tech support wants to charge me to replace the system. any advise?
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If your wifi is still working, and assuming the controller's transmissions are working fine, it sounds like it might be the RF module. Xbox One RF Module Board
or..
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It connects to Wifi just fine. When I press the button to sync I can hear it click, but the console light wont flash.
If you have another controller to test you might try it first, otherwise I suspect the RF module. Hope this helps :)
I have tried a controller from another console with no luck. Any idea how to change the RF Module? I couldn't find anything online
There is a guide right underneath the part that I listed for the RF Module :) ifixit is the best.
You should also double check your settings to make sure the problem doesn't lie there.
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