i have a z982 and i cant hear the caller unless its over speaker phone and also when some one calls in ,i have to pull down the drop down menu to see who it is?
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My suspicion is that the phone jack is bad. At the very top of the screen, is there a headphone w/boom microphone icon present and is it there all the time? A friend of mine is having the same problem, I'm planning on trying to fix it. If I can find a replacement part, I will replace it, otherwise I'll just remove the jack entirely.
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