Can you help me?

If you can hear a slight amount of sound, it typically means the wire is loose from the speaker inside the earbud. If you cannot hear anything, that usually means;

A. The wire has been disconnected from the speaker and needs reattached.

Or

B. The speaker has blown itself.

As far as I know, there is only two ways to fix this problem;

1. Tear down the earphones and try to manually reconnect or adjust the connection.

Or

2. Order another pair of earbuds.

Best Regards,

Drew