iPad Pro 10.5 unresponsive to touch

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iPad Pro 10.5"

Released June 2017, the iPad Pro 10.5" replaces the 2016 iPad Pro 9.7".

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Maidel Margulies @maidelmargulies

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Опубликовано: 13 июн 2018 г.

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iPad Pro 10.5 unresponsive to touch

My iPad Pro 10.5 began malfunctioning about three months after I bought it at the end of September 2017. I turned off everything: Bluetooth, multitasking, accessibility. My iPad Pro still—STILL—intermittently and often (several times a day) refuses to recognize typing and touch; the interface with Procreate is also glitchy. I wish Apple would acknowledge how faulty this iPad is and do right by its customers. FIX IT!

Maybe we should all just start new threads instead of commenting on old ones. So don't comment, just post your own question. Good luck!

Before people start suggesting fixes. Here are things I've tried. None of which work.

turned off bluetooth

turned off multitasking

turned off accessibility options

did many hard reboots

turned off in the regular manner and restarted, many times

did a factory reset

probably some other things...

Ответ на этот вопрос У меня та же проблема

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I feel your pain, the Pro line, especially the 12.9" is very problematic. However, I don't believe Apple gives a rats @$$ about how many "questions" people post here. And besides, it just clutters up an otherwise useful site for DIY fixers.

IMHO a social media campaign focussed on Twitter/Instagram would have much more reach and impact.

I'm curious what @kyle @oldturkey03 @mayer think about this...

28 июл 2018 г. из Minho

@refectio I believe you are absolutely right "I don't believe Apple gives a rats @$$ about how many "questions" people post here" with this. The only way any thing would work would be by involving most people that have issues with their Pro's. Sadly enough I think FB would be the better tool for that.

28 июл 2018 г. из oldturkey03

I too have this issue on my 12.9” iPad Pro. Switching in and out of airplane mode seemed to work, but then didn’t. I went through the boards looking for the answer and found nothing that worked. A few hours ago I switched off airdrop and so far the problem is gone. Never say never but it’s looking good so far!

26 ноя 2018 г. из Chris Bursnell

The airdrop didn’t fix it. It lasted for about two days. However, I persisted switching different options and my iPad Pro is now generally perfect (which is great because at one stage I was close to trashing it). I found that switching off the battery percentage stopped the freezing. Occasionally l’ll get a freeze so I cycle Bluetooth and the battery percentage and I’m back to normal operation. For all purposes, with no battery percentage shown, it’s good to go.

21 дек 2018 г. из Chris Bursnell

Happened to me too, hateful, until today still got nothing from apple to fix the bug

18 ноя 2018 г. из Ridwan Djoko

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I feel your pain, the Pro line, especially the 12.9" is very problematic. However, I don't believe Apple gives a rats @$$ about how many "questions" people post here. And besides, it just clutters up an otherwise useful site for DIY fixers.

IMHO a social media campaign focussed on Twitter/Instagram would have much more reach and impact.

I'm curious what @kyle @oldturkey03 @mayer think about this... — Minho
@refectio I believe you are absolutely right "I don't believe Apple gives a rats @$$ about how many "questions" people post here" with this. The only way any thing would work would be by involving most people that have issues with their Pro's. Sadly enough I think FB would be the better tool for that. — oldturkey03
I too have this issue on my 12.9” iPad Pro. Switching in and out of airplane mode seemed to work, but then didn’t. I went through the boards looking for the answer and found nothing that worked. A few hours ago I switched off airdrop and so far the problem is gone. Never say never but it’s looking good so far! — Chris Bursnell
The airdrop didn’t fix it. It lasted for about two days. However, I persisted switching different options and my iPad Pro is now generally perfect (which is great because at one stage I was close to trashing it). I found that switching off the battery percentage stopped the freezing. Occasionally l’ll get a freeze so I cycle Bluetooth and the battery percentage and I’m back to normal operation. For all purposes, with no battery percentage shown, it’s good to go. — Chris Bursnell
Happened to me too, hateful, until today still got nothing from apple to fix the bug — Ridwan Djoko

score 5 · Answer 1 · 2018-07-28T08:00:36-07:00

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mayer @mayer

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It should still be under warranty. Take it in. I also get a two year extended AppleCare warranty on any Apple product that I have issues with in the first year as they tend to come back the day after the warranty expires. In case it has already expired, request a “Warranty Exception” from the manager.

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Good answer...as always!

28 июл 2018 г. из Minho

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Jean @jean28459 Репутация: 25 1 · Answer 2 · 2019-04-09T18:37:27-07:00

Jean @jean28459

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I had this problem for months. Then did: General>Accessibility>Touch Accommodations>Tap Assistance>Use Initial Touch Location. It’s working so far.

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That’s one I haven’t tried yet. Just made th adjutant and you can see it is still dropping lettr when typing.

2 сен 2019 г. из Carlos Benjamin

Just tried your tip; seems to be working! Thx!

29 июн 2020 г. из sean3339

This worked for me, iPad pro 12.9 - 2017

25 сен 2020 г. из Ciprian Tepes

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Andrew @andrew69518 Репутация: 41 3 · Answer 3 · 2018-11-29T18:13:57-07:00

Andrew @andrew69518

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I fixed my problem! Goto Setting -> General -> Accessibility -> Touch Accommodations, Turn on Touch Accommodations. Leave everything else in the options alone. All my touch issues gone!

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Did not help.

2 сен 2019 г. из Carlos Benjamin

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kanati kanati @kanatikanati Репутация: 1 · Answer 4 · 2018-07-27T23:11:42-07:00

kanati kanati @kanatikanati

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My gen 1 did not have this problem. However my first gen 2 did and it was replaced by apple. The second one is now doing the same thing and I’m thinking it will also need to be replaced. It is a known problem with the pro line.

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Azelastine @azelastine Репутация: 85 2 2 · Answer 5 · 2018-08-18T10:00:04-07:00

Azelastine @azelastine

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I made a thread about it as well, I had two 10.5” they all ha e the issue. I find that turn off Bluetooth (from settings app, not from control Centre) and not connect Apple Pencil to it reduce issue frequency significantly. But this solves nothing, i need to use Pencil, but you can try it see if it helps.

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Did not change the behavior on mine, and, as you say, I need the pencil to do certain things.

2 сен 2019 г. из Carlos Benjamin

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kanati kanati @kanatikanati Репутация: 1 · Answer 6 · 2018-11-27T08:48:44-07:00

kanati kanati @kanatikanati

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I have been told by the person I gave my Gen 1 to that it too is exhibiting the issue. That would be all three of the Gen1/Gen2 that I’ve had now.

I took my current Gen2 to the apple store in Schaumberg (Chicago) and was told by three different “Geniuses” that they had never heard of that issue before. I started to get a little irritated with them because anyone with an Ipad Pro has heard of the issue and I told them I could go online and find 1000 people with the issue to show them. You would think their genius-@%^!* would keep up with known issues.

I wound up trading it in for 375 dollars on a Gen 3. Here’s me crossing my fingers that it does not exhibit the same issue.

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I’m thinking it was introduced with iOS 11 or 12.

2 сен 2019 г. из Carlos Benjamin

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iPad Pro 10.5"

iPad Pro 10.5 unresponsive to touch

Update (06/13/2018)

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