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The fourth-generation Surface Pro tablet, released October 26th, 2015.

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Surface Pro 4 won't turn on at all after battery replacement

Hey! So I followed the guide here on iFixit to replace my battery. Unfortunately now my Surface Pro 4 won’t turn on at all (unplugged or plugged in). Nothing happens, not even the fan goes on.

I can’t really figure out what the problem might be. Maybe someone can give me a clue where to look next or what it might be?

A few more notes:

  • When I tore off the screen I broke one of the three antennas at the top, but I would guess this wouldn’t cause this problem.
  • When I first tried to turn it on, I forgot to connect the fan back to the mainboard. I fixed that very shortly after.
  • After it didn’t work the first time, I removed the battery again and put it back in, but that didn’t help either.

I hope that is enough information!

Ответ на этот вопрос У меня та же проблема

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I've the same problem, I've removed the broken screen and I've cutted the antennas...but the glue is very strong!Very bad position to put an antenna.

Now I've replaced also the battery, with one compatible...but I've checked that the code is different from the original:

original model was DYNR01

current model is G3HTA027H

...and now my Surface is dead! :(

I don't know if the problem is the battery, Iìve not found a confirm of that, but i suspect that tha model should be the same of original.

Regards

Stefano

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Were you able to solve this issue? I am running exactly the same Problem!

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me too, I have had this problem several times, I put a new battery in and it will power up and charge the battery but not power up from the battery without the charger plugged in

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I have the same problem. Was someone Able to solve it?

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Hi People, more than one with the same problem, after change original battery. The battery in my case is the same code of original battery. Battery change maybe ok but Surface wont turn on. Anybody have the schematic board view? Thank´s

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hi friend

After changing battery of Pro 4, you have chance to make component on the board failure, the weak point is Shottky diode on the main board, see link below, it may help but you must have proper tools

https://www.youtube.com/watch?v=kOScqCSu...

Update (09/19/2019)

See the different between control board from China and board from original battery (LG)

Left is chinese battery, right is LG battery, you can use board from original battery to replace the new battery

Update (10/02/2019)

Block Image

see photo of control circuit of Pro4 battery from china and from LG, on the original board has chip control charging and heat sensor. replace the control board with original board can solve problem 100%

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"Left is chinese battery, right is LG battery, you can use board from original battery to replace the new battery"

Do you have pictures of the different control boards.

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so i bought a new battery, installed, doesn't power on. Put the old battery in and it still doesn't power on. Seems to me swapping the boards at this point shouldn't work if the original battery no longer allows it to power on. no battery and external power nothing happens either. what do you think?

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Could you solve the issue?@saiyate

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Just an update.

I managed to find a genuine battery from a broken surface pro 4 and it works fine.

The new battery is the issue.

Thanks all.

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@whuzdaman What kind of battery did you try before? I'm considering biting the bullet and paying the high price of an iFixit battery for an SP4 because the first time around I cheaped out on an Amazon one. Would you suggest I just find a broken Surface Pro 4?

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Hi, did you manage to solve this issue? Having exactly the same problem. Tested the new battery, device actually worked and charged fine. Put everything together a few days later and nothing happens when trying to start it.

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Hello Adrian, unfortunately I wasn't able to fix this. :-( I disassembled and assembled everything again after this with some help of a knowledgeable friend but with no luck. I ended up selling my device defective over eBay, so at least it wasn't a total loss. Sorry that I don't have better news. Johannes

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I think the battery is from China, some vendor sale battery with incompatible control circuit borad on battery.

To make it work you must remove the board from the original battery and replace with the new battery. it is not easy job need skill and soldering gun

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Do you have any pictures of the original control board and the Chinese non compatible control board?

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it looks like each battery square has two contacts connected to the control circuit board. There are 4 small dots on each of these connections -- are these solder points? Can I just rip the contacts off and do a messy solder to the new board?

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Surface pro4 can not turn on with battery but it can turn on with charging cable plug in, 99% came from schottky diode was damaged from sparking during install main borad back on place (see photo ) just replace this diode your Pro4 will be OK

Block Image

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as great as that answer sounds, (and thank you for sharing your findings) it really doesn't provide any insight into how you determined the diode is the issue.

Yes the diode is the issue for your particular use case, but there are so many things that can possibly go wrong with these devices that claiming this a 99% fix sounds absurd. could you provide information on how one would know the diode is faulty on their equipment using a multimeter thanks again for sharing, and look forward to your response.

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There are 2 main problem that make Pro4 could not turn on with battery

1. Schottky diode failure, test by using analog multi meter with ohm x1 measure compare with the other schottky diode below ( lift the mainboard and insert plastic sheet to isolate the battery before measure )

2. the battery control board was failure, battery of pro4 have 4 fuses, if one fuse was blow off it make pro4 can't turn on.

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Could you please provide a link for the diode, and/or the part number?

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As other said, it could be other parts as well. Also there is always the risk of damaging the screen, because its glued to frame.

https://cutt.ly/OjasPi1

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My original battery replacement attempts failed too. Battery wouldn’t charge.

Turns out that the first battery may not have been a genuine one, as the seller told me he had the same problem with the battery before he listed it on ebay for sale - as new but not used! suffice to say, surprised and not happy, but he gave me a refund.

I then ordered a new battery (claiming to be genuine and compatible) which it looked to be the case when I opened it (same labelling and markings as the original battery within the SP4).

I attempted to change it the first time, and it didn’t detect the battery!

Then I checked very carefully the seating of the battery onto the SP4 chasses - I made sure I lined up the tiny hole on the battery tab with the anchor on the SP4 chassis (not easy and took me a long time, as the tab needs to be very slightly arched up) and made sure all the contact brushes from the PCB above it were aligned precisely and not bent (I noticed they were bent from the original battery removal, which needed some pulling and pushing of the adhesive under the old battery tab).

Anyway, all good after that …

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hey i got the same issue with replacement of my surface battery at frist everything was fine however because i had damage of keyborad connector i remove the battery and store it, after a week i got the keyboard connector i re-assembled but surface didn’t work, i really dont know what the issue? if anyone has an idea please let me know

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Were you able to solve it ?

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As per my experience i replace the battery twice, frist one it did not work because the screen get damage even there was no scratch, this screen get damage that you can not see. So I believe your screen is the problem.

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I change the battery on mine (twice !!!) and it doesn’t charge the new battery.

However, the old battery is charged when plugged in.

If anyone has any info..

Thanks

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I am wondering if I have the same issue… I replaced the battery and it works fine when plugged in. Even shows a charge increasing. Unplug it and it goes deader than a door-nail. Do you all think it is a faulty battery or the main board on the battery as previously posted?

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you should feel fortunate that your surface pro 4 still turns after replacing the battery, i'm looking at two surface pro 4 tablets that won't turn on after replacing batteries due unknown busted surface mount components on the logic board.

from what've read, and seen on YT these devices are / can be problematic due to faulty components related to charging and power management. it's seem ther are 1024 different ways that people suggest to resolve one issue or another, i haven't come across a, this is problem X and to solve problem X we perform solution Y.

and it doesn't help that microsoft has not provided any board diagrams of the devices let alone replacement components for the devices.

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Was you Able to solve it. mine is not turning on either...@ipatch

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Hi!

I have same problem. And at least here in Germany it seems to be impossible to get original battery. I already ordered two different ones and both came without the charging and heat control…

@boonsong: how can I change the small battery controller board from one battery to another? Do I have to desolder the contacts on the back? And then solder it to the new battery? Or how are they attached? I don’t want to destroy everything…

thx in advance

Chris

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Battery have +, - 2 terminals connect to the control board, You can use sharp scissor cut the the terminals, the terminal connect to the board by spot weld so de-soldering will not work. you can soldering the new battery to the original control board, it will work

** cut terminal close to the board as possible

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any solution here? I faced the same issue .SP4 completely dead after battery replacement

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I have the same issue, the original battery was G3HTA027H and the replacement was DYNR01

Won’t turn on after replacement, with or without adaptor.

I am reluctant to buy another battery as the fault could be somewhere else.

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if it does not turn on on adapter plugin then the problem, not in the battery, the same problem here, I replaced the battery with the same model number after that the device completely dead. I take a long time to search on the web but finally give up !

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i had the Problem That my surface pro 4 is dead after i replace Battery.

There is no 3V on Chip IT8528VG-

i have Replace the IT8528VG but the battery is not charging and the surface is not starting it es dead i only mesure 8 V which came from my Battery.

I also found this interesting Blog

https://www.aonemobiles.com.au/2020/03/m...

but i still not have the 3V.

has any Person an Idea?

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In my personal experience I've made a mistake...because I've replaced battery without first removing motherboard...so I've broken a thin flexible contact between battery and motherboard...

Check this contact :) and have good luck!

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Thank you @stefano.gunella for answering .

the contacts seems ok but could be the reason the that i use not the original Battery.

i have destroyed old Battery but i can try to repair the original battery.

in the laptop come the 8 V but i do not measore the 3.3V i only measure 8V from Battery.

i also measure 800 Ohm on the 3.3 V line is this normal?

Thank you very much for Tipps on my you tube chanel christian Reber i will in future to show ease trick for opening.

i had a good Tipp for you i use heating Pad 80 grad an little light oil for glue opening. Also some platic so it is not so difficult open surface

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Hallo I could now solve my Problem i had made video about this Problem .

I found demage resistor 0.01 ohm you can watch it on my Video chanel

https://youtu.be/6ydT_RxYt-k

https://www.youtube.com/channel/UCWqHW1O...

i use oil and heating pad for disassembley and solve glue

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Thank you for sharing your solution, unfortunately, your video is in german not in English, can you please point to that 0.01 ohm in a board photo? and please can you give me some instructions on what you do in the video because I don't understand it.

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