Black lines on screen, vizio warranty claims damage?

I didn't see the right model to choose but my son has a vizio hanging up on his wall. We were watching a movie together and everything was fine. Put him on the floor to change his diaper, happen to look up and noticed black lines on the screen.

Vizio warranty is telling me it's not covered to be replaced and is not repairable. They're claiming there's nothing that could have caused this other than it being damaged. Tried explaining the situation and just told me there's no moving parts in there so nothing but damage could have done this. First of all is this even able to be repaired? And are they saying all this just so they don't have to repair or replace it?

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