Rebooting when connected to surface dock locks up
Hey everyone,
Super interesting issue. Previously it would reboot just fine when connected to the dock but now it just stays on the windows/surface logo screen. It reboots perfectly fine when disconnected from the dock.
Any idea what it could be?
Troubleshooting already done:
Uninstalled the surface dock firmware (did not delete the driver) and plugged back in.
Tried to manually update the firmware on the surface dock and I don’t see a version number change.
I’m going to reach out to Microsoft as well but wanted to put this here in case anyone has had this issue before.
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Update: It will reboot if disconnected from both external monitors. Going to try to reboot with one attached.
из Lee Cooper
Narrowed the problem down further: it is specifically when the lid is closed/integrated screen is off that it gets stuck on the logo screen.
из Lee Cooper