Is Windows and all drivers up to date? Corrupted drivers can cause strange responses.
Run DISM.exe or DISM Image Servicing Utility file to fix the system image. It is a little involved and takes a while to explain so check out the following or other sites to explain how to run it in detail:
There are a number of "switches" to use.
Run SFC /scannow or System File Checker (SFC) command tool to repair the current Winodws setup.
Open Start and Search for Command Prompt (CMD), right-click the top result, and select the Run as administrator option.
Type the following command to repair the installation and press Enter:
If you find errors run it again until no more errors are found.
The above will generally eliminate software errors. Let us know how it goes.
Run Check Disk
- Type cmd in the search box of Windows 10 and right-click the Command Prompt to choose Run as administrator.
- Type chkdsk /r command in the popup command window and hit Enter to continue.
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