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The DJI Air 2S is a small folding consumer drone with a 1-inch sensor camera.It was released April 2021 by DJI.

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Firmware not updating with DJI Assistant

Hi there, I’ve tried to update the firmware on my Air 2S but unfortunately it keeps crashing at around 95%. It downloads, transmits but crashes on updating - I am at a loss. I’ve tried on both the DJI Assistant and by the Fly App with no joy. Also tried Windows and Mac. Any help appreciated.

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Tried DJI for online support, explaining your predicament? There may be DJI forums with members knowledgeable of peculiar problems like yours.

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Did you get an error code? Tried a different cable? You are using a cable, right? Some have found that logging off and then on again helps.

From my own experience it is VERY important to read several times and follow directions exactly.


DJI Manual and Software for updating


Here are the instructions from the DJI Air 2S User Manual Firmware Update

Use DJI Fly or DJI Assistant 2 (Consumer Drones Series) to update the aircraft firmware.

  • Using DJI Fly

When you connect the aircraft or remote controller to DJI Fly, you will be notified if a new firmware update is available. To start updating, connect your mobile device to the internet and follow the on-screen instructions. Note that you cannot update the firmware if the remote controller is not linked to the aircraft. Internet is required.

  • Using DJI Assistant 2 (Consumer Drones Series)

Update the aircraft and remote controller firmware separately using DJI Assistant 2 (Consumer Drones Series). Use this method with Ethernet and USB cable.

Follow the instructions below to update the aircraft firmware through DJI Assistant 2 (Consumer Drones Series):

  1. Launch DJI Assistant 2 (Consumer Drones Series) and log in with your DJI account.
  2. Power on the aircraft and connect the aircraft to a computer via the USB-C port.
  3. Select DJI Air 2S and click on Firmware Updates on the left panel.
  4. Select the firmware version that you wish to update to.
  5. Wait for the firmware to download. The firmware update will start automatically.
  6. Wait for the firmware update to be completed.

Follow the instructions below to update the remote controller firmware through DJI Assistant 2 (Consumer Drones Series):

  1. Launch DJI Assistant 2 (Consumer Drones Series) and log in with your DJI account.
  2. Power on the remote controller and connect to a computer via the USB-C port using a Micro USB cable.
  3. Select DJI Air 2S Remote Controller and click on Firmware Updates on the left panel.
  4. Select the firmware version that you wish to update to.
  5. Wait for the firmware to download. The firmware update will start automatically.
  6. Wait for the firmware update to be complete

Note:

  • Make sure to follow all the steps to update firmware. Otherwise, the update may fail.
  • The firmware update will take approximately 10 minutes. It is normal that the gimbal goes limp,
  • aircraft status indicators blink, and the aircraft reboots. Wait patiently until the update is complete.
  • Make sure the computer has access to the internet.
  • Before performing an update, make sure the Intelligent Flight Battery is at least 40% charged and the
  • remote controller is at least 30% charged.
  • Do not disconnect the aircraft from the computer during an update.

DJI Air 2S User Manual© 2022 DJI All Rights Reserved.

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